Contact form emails not reaching me

aurelio replied the topic: Contact form emails not reaching me

Good morning my not come the email I purchased the pro version but anything let me know urgently thanks

#21615

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Support replied the topic: Contact form emails not reaching me

Dear Aurelio,

First of all please make sure the email is not filtered to the spam or junk email folder.
- Try using another email address (preferably one with the same domain as your site)
- Wordpress uses PHP mail. Perhaps your hosting does not have sendmail enabled. Please contact your hosting provider.
- Alternatively, you can use SMTP, which should always work.

You can use this plugin for example: wordpress.org/plugins/webriti-smtp-mail/
Setting up an external SMTP server, such as GMail should work. But GMail requires authentication.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Thank you.


Best regards,
Web-Dorado team


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#21648

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Luca Marton replied the topic: Contact form emails not reaching me

Hi,
I installed the free version of the plugin, setted it, but when I try to test if it run, it didn't send any email to the administrator mail or other mail setted on email from-> other or left blank, if I check the "send a copy" the copy arrive without problem.
I tryed many thing, the easy wp smtp plugin too and this run correctly.
May you help please?
Need to resolve this issue in hurry.
Thanks and sorry to trouble you
If necessary I give you access to the site like I see over the contact form used by me are the ID 10 Contact Form 9 site www.trevisofotografia.it

#26519

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

We are sorry for the inconvenience you are facing.
Could you please contact us to [email protected] and provide temporary admin access to your website? We'll fix the problem on your product as soon as possible.

Please mention the full link to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


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#26525

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Luca Marton replied the topic: Contact form emails not reaching me

Hi support,
your account is already active, like you can see in your email [email protected], must I resend a email?

#26529

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

Thank you, we've received the e-mail. We'll take a look at the problem soon and let you know as soon as it's fixed.


Best regards,
Web-Dorado team


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#26534

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

We've set the mailing function from mail() to wp_mail() on one of your forms and the problem was solved. Please do so for your other forms. You can set it from Form Options > Email Options.
Thank you.


Best regards,
Web-Dorado team


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#26540

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Luca Marton replied the topic: Contact form emails not reaching me

erhm...
the change from WP_MAIL to PHP was done by me, because withuot set so, the copy mail will not be sent to the costumer...
may you used teamviewer and see a pair of thinks with me?

#26546

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

Thanks for informing, we will soon check and solve the problem of user e-mail not being sent with wpmail(). Could you please tell us if there are any other things, which we need to check with screenshare?

Thank you.


Best regards,
Web-Dorado team


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#26548
The following user(s) said Thank You: Luca Marton

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Luca Marton replied the topic: Contact form emails not reaching me

I wonna do so, because so you can verify if in the email directory arrive the mail from the plug in and make some test

#26550

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

We will just add our e-mail address as the recipient for customer and admin and will test it that way. Please don't worry about this. We will inform you as soon as the problem is fixed.
Thank you.


Best regards,
Web-Dorado team


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#26551

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Luca Marton replied the topic: Contact form emails not reaching me

From my host i opened a tiket and they answer so:
Dear Costumer, the email are blocked from the server beacuse they are seen as spam:

It's set a filter that block the message with score equal or over 3.0, the sending mail from the sitehave a score of 4.989

X-Spam-Status: Yes, score=4.989 tag=2 tag2=2 kill=3 tests=[BAYES_50=0.8,
FREEMAIL_FROM=0.001, HTML_MESSAGE=0.001, HTML_MIME_NO_HTML_TAG=0.377,
MALFORMED_FREEMAIL=2.722, MIME_HTML_ONLY=0.723, RCVD_IN_XBL=0.375,
T_RP_MATCHES_RCVD=-0.01] autolearn=no

Like you can see FREEMAIL add a score of 2.722, we pray you to verify the content and the header of the message and eventuly change plugin


Regards,

can you risolve the problem?

#26552

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

Thank you for this information. We will pass it to our developers to check when working on your website.


Best regards,
Web-Dorado team


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#26555

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Marius replied the topic: Contact form emails not reaching me

There definitely is something wrong with the accepted email adresses. I have the same problem as described.

So far I tried using four email addresses and the only one where contact emails do arrive is my Hotmail address. All other three (connected to other domains) receive nothing. (Spam boxes all checked.)

Also it proves my wordpress site does send emails. The weird thing is that on the list of email addresses in the one mail I do receive all other email addresses are also listed. That should mean they were sent, shouldn't it??? But why nothing arrivés??

So where is the problem?

#26589

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Support replied the topic: Contact form emails not reaching me

Dear Marius,

Could you please check if the e-mails are being sent to another general e-mail provider, such as GMail? If the others are self-hosted e-mails on different hosting accounts, then most probably there are limitations on your server. Form Maker doesn't control to which e-mail addresses to send, it sends a command to your server, that this or that e-mail should be sent, and your server sends them to the necessary addresses. Therefore, the plugin cannot choose which e-mails to send to, if there is a problem, it doesn't send to any of the provided e-mail addresses. So please check this with your hosting provider and let us know if you need further help from us.

Thank you.


Best regards,
Web-Dorado team


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#26604

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Luca Marton replied the topic: Contact form emails not reaching me

Hi,
have you news for my issue?
Thanks

#26606

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

Our developers are working on the problem. We'll let you know as soon as it is resolved.
Thank you.


Best regards,
Web-Dorado team


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#26615

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

We have solved the issue on your website. The problem was caused because the e-mails were sent from users' e-mail addresses and some were blocked by your server. Please set the From E-mail option to a static e-mail address, preferably from the same domain. You will find this in Form Options > E-mail Options.

Thank you.


Best regards,
Web-Dorado team


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#26626

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Luca Marton replied the topic: Contact form emails not reaching me

Hi Support,
thanks for the solution.
The issue isn't solve I set the from e-mail with a static mail([email protected]) as you write,
but in the INBOX I don't found the email either in spam.
Like I write Friday, in this and all the domain mail there is a filter,
that delete the spam over a certain score and i can't modify those score.
bye

#26632

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

The score is perhaps set because those e-mails are PHP-generated e-mails, using wpmail() function. You can try setting up SMTP and maybe somehow control the score, so that the emails will be sent through SMTP and not be listed as spam.

Is there any way your hosting can drop that filter or set the score?
Thank you.


Best regards,
Web-Dorado team


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#26636

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Luca Marton replied the topic: Contact form emails not reaching me

I ask to the host support if they can make arrive all the email from the site.
Can you explain more of set the smtp in your plugin or maybe i need to set the smtp of the php file?

#26638

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Support replied the topic: Contact form emails not reaching me

Dear Luca,

You can use an SMTP plugin for WordPress to set up easily. If you use GMail as your external SMTP server, it should work, here's the settings use:

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

There are various SMTP plugins, that you can use, here are a couple:
wordpress.org/plugins/webriti-smtp-mail/
wordpress.org/support/view/plugin-reviews/configure-smtp

Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#26642

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Marius replied the topic: Contact form emails not reaching me

Hi,

We solved the problem, I hope. We are hosting our WordPress site on our own virtual server and not on the shared servers of our hosting company. On this server when a mail is sent it is looking for an A-record in the DNS. It should be looking for an MX-record, but that was not yet set on our own server.

I don't know if some of the other people posting here have the same config, but if so: this might be something to look into.

#26711
The following user(s) said Thank You: Support

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Support replied the topic: Contact form emails not reaching me

Dear Marius,

Thank you for sharing this information with us.


Best regards,
Web-Dorado team


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#26713

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Llewellyn Baines replied the topic: Contact form emails not reaching me

:unsure: I'm having the same problem as everyone else. Form entry is acknowledged by going to PageName "thanks" and submit info goes to the db but no email is sent to the entrant or the admin.

#30311

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