Terms of Service
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Terms Of Service

Welcome to WebDorado, a company specialized in development and sales of WordPress Plugins, WordPress Themes, Joomla Extensions and Drupal Modules(hereafter products). The current Terms of Use regulates relationship between WebDorado and the customers (hereafter You). By using WebDorado products either free or paid, You agree with terms and conditions specified in this document. WebDorado products are licensed under the GPLv2(or later) license. The following document is additional to products license and is intended to provide with more details.

Account Registration

Registration is not required for browsing and researching WebDorado website. Moreover, You are provided with opportunity to use product demos to explore the full functionality of products and make more informed purchase. However, to be able to make purchase you should register an account. There are two registration options available to You:
  • Creating an account through WebDorado registration page
  • Registration is done simultaneously, while You make a purchase
After registration You will receive an e-mail further instructions.
The account allows You to access purchased products, Your payment history, invoices, list of yous credit cards and receive promo offers from WebDorado.

Payment and Delivery

WebDorado accepts all major credit cards, including Visa, MasterCard, AMEX or Discover, as well as PayPal. Please note that PayPal may require some additional information, depending on your geographical location. The pricing for various subscriptions is mentioned on respective product pages.
Once we have received the payment, You will receive a payment confirmation letter afterwards. After confirmation letter receipt You can access the purchased products and download invoices using your company’s data.
WebDorado retains the right to change price for its subscriptions, at any time, without prior notification. It is Your responsibility to regularly check WebDorado website for price changes.

Subscriptions

We have three types of subscriptions for a product:
  • Personal - provides access to support for 1 domain and updates for 6 months
  • Business - provides access to support for 3 domain and updates for 1 year
  • Developer - provides access to support for unlimited number of domains and updates for 1 year
  • The themes are exception, as You can use them on as many sites as you wish but support/updates are limited to 6 months after the purchase.
You will be able to continue to use the product after expiration of update/support period, but without having access to any updates and further support.
Subscriptions for our products are mainly one time. You pay once and can use the product. Prior to expiration of your subscription term You will receive reminder to renew the subscription. For loyal customers we may offer discount for renewals. Some of our product’s subscriptions are on recurring payment basis. You can cancel the recurring subscription and continue to use the plugin on one subscriptions terms. It is Your responsibility to check the type of payment for the product you purchase. The information on type (recurring or one time) of the payment is available at the product page and in Your PayPal account payment list as well.

Updates

Our team does its best to ensure high level of functionality and customer satisfaction from WebDorado products. For this purpose our team regularly releases updates for the products to ensure compatibility with browsers, WordPress different versions, third party plugins, themes, bug fixes and overall advancement of the product. Depending on the type of subscription You have chosen, the duration of Your access to updates/support may range from 6 months to annual. Since the frequency and quantity of the updates depends on particular product, user demand, felt need and available resources and WebDorado scope, WebDorado reserves the right to decide on number, type and frequency of updates for particular product. You will receive notifications on available updates and further can download the update from your account.
If You subscription expired, you will not be able to access updates, while the ownership title of the purchased product will vest in You and You will be able to use the product “as is”, according to the product’s license.

Support

WebDorado values customer satisfaction and therefore has established team of professionals to provide quality support and technical assistance to its customers. You purchase the WebDorado products “as is” described on WebDorado website and we are not responsible if the product does not function the way You would like it to function. Nevertheless, WebDorado will put efforts to provide You with technical assistance on any WordPress, Joomla, Drupal issue directly related to our products. However, we retain the right to reject any inquiry to our support team which we consider out of WebDorado’s scope or a complex custom work. Here are some cases of rejecting including, but not limited to, the following:
  • The support team can not confirm the purchase of the supported product by the Your credentials used to open the support ticket
  • The supported product is modified or customized by You or a third-party hired by the You, or downloaded and installed from a third-party source
  • Questions or problems related to how to develop or customize a product that would require custom written source code to resolve the support ticket
  • Software development or web site design
  • Deployment of supported products in an unsupported hosting configuration or operating environment
  • Use of a WordPress version that is newer than the publicly released stable version
  • Uncooperative, unprofessional, or abusive conduct by You

You are responsible for having up to date backup of Your website including all data prior to giving access to WebDorado’s support staff. WebDorado is not responsible for site being down or any lost data.

We have developed guidelines to support our users and we encourage you to research our technical documentation and other instructional guides, before contacting our support team directly.Our support is available via e-mail and/or through our contact form. Our support team will usually respond to your inquiries within 24 hours. Exception could be weekends and holidays.

Third Party APIs

Some of our products use third party APIs (including, but not limited to Payment Gateway integrations, integrations with Social Networks and other online services), over which WebDorado has no control and therefore cannot have responsibility. This may result in technical issues, which are usually fixed by our team within a reasonable timeframe.

Compatibility

We are committed to make sure that our products are compatible with latest versions of CMS and widely used browsers. There might be cases out of our control when the browser does not support certain standards, which in turn may result in partial functionality of our products. Similarly some other incompatibility issues may arise with third party plugins, themes, etc. For these cases our team provides workarounds within a reasonable timeframe.

User Originated Content

You are responsible for any type of information uploaded and/or sent to WebDorado, whether publicly posted or privately transferred: text, software, media content, e-mails, etc.

Refund Policy

WebDorado generally does not make refunds, as our products are intangible. Here are the cases when we consider a full refund:
  • If You purchase some particular product by mistake and have not yet downloaded it from Your account.
  • If You found a bug, contacted our support team and we were not able to solve the issue within a reasonable timeframe (usually in 24 hours).
  • If You have a recurring subscription, our billing system automatically charged You, while You have not downloaded the product after your initial subscription period.
  • If You upgrade to a higher level subscription within one month of initial purchase, we refund the previous version.
Hence, before requesting a refund give a chance to our support team to address your issue.

Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of WebDorado.
Disclaimer of Warranty and Limitation of Liability are regulated by 15 and 16 points of GPLv3.0.

Indemnity

You agree to indemnify and hold WebDorado and its Affiliate Companies, and their officers, agents, employees, partners, and licensees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use or misuse of WebDorado products, your violation of current Terms of Use, or your violation of any rights of third parties.
WebDorado reserves the right to change or modify current Terms of Use without prior notification.

You acknowledge Your awareness that all suggestions, ideas, or other recommendations (content) that You communicate and/or post to/through WebDorado Site (“Forum”, “Support” or from “Submit your idea” section) in any format is publicly accessible and WebDorado, as well as any third party may have access, collect, and use this information. By communicating and/or posting such content You grant WebDorado non-exclusive rights to use such content at its discretion. You will defend, indemnify, and hold harmless us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees, financial and intellectual property claims) arising from WebDorado using Your Content or the combination of Your Content with other applications, content or processes, including any claim involving the use, development, design, production, advertising or marketing of this Content.

Notifications

During registration and signing up for our newsletters you provide us with your e-mail which is used to send you notifications about
  • Your subscription expiration
  • Important updates
  • Newsletters
  • Promos
If you opt to not receive a notification, you can unsubscribe at any time. In this case you will miss important information on WebDorado and its products.