I just purchased your product to include timelines in my site. After I create the timeline plugin type and safe it, it's listed as a "mention" or "follow" or "tweet" type; anything but a timeline type. Even when you create a new type, the description identifies a tweet type after selecting the timeline type.

Any idea what I am doing wrong, or if there's a problem with the product?

Dear Drew,

Could you please contact us to This email address is being protected from spambots. You need JavaScript enabled to view it. and let us to take a look at the issue? Please mention the full link to your forum post in your e-mail.

Thank you.

Hello crew.

I have the same problem. Can you mail me the answer too on This email address is being protected from spambots. You need JavaScript enabled to view it.

Dear Joe,

Please be informed, that there was a confusion rather than a problem in Drew's case. We will e-mail you regarding to the problem soon.
Thank you.

Hi, I have the same issue. Please email me on This email address is being protected from spambots. You need JavaScript enabled to view it. . Thanks

Dear Abhi,

Please be informed, that we have sent you the e-mail.
Thank you.

Can you email me at This email address is being protected from spambots. You need JavaScript enabled to view it. I have the exact same problem can't get the type as timeline

Dear Euan,

Could you please delete and recreate the timeline option? If the option doesn't get resolved we will contact you.

Support wrote:
Hi,
I am experiencing the same problem when creating the timeline. When saving the file it changes to all the other options instead of the timeline. I deleted the plugin and uploaded it again but the problem persists. Could you please assist?

I'd be happy to receive an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Thanks a million.
Kristin

Dear Kristin,

We have just e-mailed you regarding to this problem. Please confirm that you've received it.
Thank you.

Dear Kristin,

This is not an issue, but a misunderstanding. Looks like you haven't added the Widget ID to your Timeline widget.

To create a widget ID, first login to your Twitter account, then you should go to Settings > Widgets page, click on edit button for the specified widget and copy the number code, which appears in the URL on the top (see the screenshots attached). If you don't have a widget there, please create a new one.

Afterwards please create your Twitter timeline widget and add the Widget ID.
Thank you.