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TOPIC: Error. Please install plugin again

Error. Please install plugin again 11 years 6 months ago #1227

  • Micael
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When I try to upload a video this is the Error Message I get, time after time after time after time.

I've reinstalled the plug in maybe a hundred times.
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Re: Error. Please install plugin again 11 years 6 months ago #1235

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Dear Micael,
  • Please copy the error message.
  • If you are using the commercial version of Spider Video Player, please mention your paypal email address (you can also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.)

Best regards
Web-Dorado team
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Re: Error. Please install plugin again 11 years 6 months ago #1240

  • Micael
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Hello,

The error message I get is:

Error. Please install plugin again

I only get it when I am uploading a video.
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Re: Error. Please install plugin again 11 years 6 months ago #1247

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Are you using a multi-site installation of WordPress?
If yes, you should "Network Deactivate" Spider Video Player from the Network Admin and activate it for every site separately.

Best regards
Web-Dorado team
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Re: Error. Please install plugin again 11 years 6 months ago #1254

  • Micael
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Thanks for taking your time to help me.

Here is my setup.

I have a local webserver running on windows 2008 with wordpress on it. It is accessed by 8 computers on the same internal network.
I have installed the plugin from my Mac by logging on to the site. Got the error message.
I have also installed the plugin by remote desktop. Neither way works.
I don't have a multi site installation.

The error message shows when I try to add a video.
Last Edit: 11 years 6 months ago by Micael.
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Re: Error. Please install plugin again 11 years 6 months ago #1265

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Dear Micael
The error message means that Spider Video Player cannot find the MySQL table, where it stores the videos. Please give us a link to your site and temporary admin user account, and we will try to find out the problem as soon as possible.

Best regards
Web-Dorado team
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Re: Error. Please install plugin again 11 years 6 months ago #1266

  • Micael
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I can't send you that information, my webserver is on a closed network. Also seems like quite a security risk if I could.

Tell me where in the spider config I can change the info about MySQL and I'll take a look.
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Re: Error. Please install plugin again 11 years 6 months ago #1269

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Dear Micael,
Probably you are using multisite version of wordpress. If this is the case please follow these steps to install player correctly:

1. Delete the Spider player plugin (if installed)
2. From Network Admin account install the Spider Video Player plugin.
3. DO NOT press the "Network Activate" button.
4. Go to your Site Admin account and activate the plugin from there.

Repeat step 4 for all other sites you want the plugin to be installed.

--
Best regards
Web-Dorado team
Best regards
Web-Dorado team

Joomla extensions,
Wordpress plugins,
Drupal modules
Clear the cache before asking questions. :)
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Re: Error. Please install plugin again 11 years 5 months ago #1305

  • Micael
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Hello again,

I am sure I don't have a multisite version of wordpress.
There is no Network Activate button. The only option I have is to Activate or Deactivate it.
On my site list the only site I have is my own.

I think there might be a permissions problem or ownership problem of the folder where it is installed. Do you know if this could cause the error message I get?
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Re: Error. Please install plugin again 11 years 5 months ago #1309

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Dear Micael,

Please make sure you are using MySQL as your database.

Best regards
Web-Dorado team
Best regards
Web-Dorado team

Joomla extensions,
Wordpress plugins,
Drupal modules
Clear the cache before asking questions. :)
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Re: Error. Please install plugin again 11 years 5 months ago #1321

  • Micael
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I am running MYSQL 5.1.

EDIT: I've attached an image of my MySQL database. Please let me know if it looks strange.imgur.com/i3qJq
Last Edit: 11 years 5 months ago by Micael.
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