Error. Please install plugin again

Micael created the topic: Error. Please install plugin again

When I try to upload a video this is the Error Message I get, time after time after time after time.

I've reinstalled the plug in maybe a hundred times.

#1227

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Administrator replied the topic: Re: Error. Please install plugin again

Dear Micael,

  • Please copy the error message.
  • If you are using the commercial version of Spider Video Player, please mention your paypal email address (you can also contact us at [email protected])

Best regards
Web-Dorado team

#1235

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Micael replied the topic: Re: Error. Please install plugin again

Hello,

The error message I get is:

Error. Please install plugin again

I only get it when I am uploading a video.

#1240

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Administrator replied the topic: Re: Error. Please install plugin again

Are you using a multi-site installation of WordPress?
If yes, you should "Network Deactivate" Spider Video Player from the Network Admin and activate it for every site separately.

Best regards
Web-Dorado team

#1247

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Micael replied the topic: Re: Error. Please install plugin again

Thanks for taking your time to help me.

Here is my setup.

I have a local webserver running on windows 2008 with wordpress on it. It is accessed by 8 computers on the same internal network.
I have installed the plugin from my Mac by logging on to the site. Got the error message.
I have also installed the plugin by remote desktop. Neither way works.
I don't have a multi site installation.

The error message shows when I try to add a video.

#1254

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Administrator replied the topic: Re: Error. Please install plugin again

Dear Micael
The error message means that Spider Video Player cannot find the MySQL table, where it stores the videos. Please give us a link to your site and temporary admin user account, and we will try to find out the problem as soon as possible.

Best regards
Web-Dorado team

#1265

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Micael replied the topic: Re: Error. Please install plugin again

I can't send you that information, my webserver is on a closed network. Also seems like quite a security risk if I could.

Tell me where in the spider config I can change the info about MySQL and I'll take a look.

#1266

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Support replied the topic: Re: Error. Please install plugin again

Dear Micael,
Probably you are using multisite version of wordpress. If this is the case please follow these steps to install player correctly:

1. Delete the Spider player plugin (if installed)
2. From Network Admin account install the Spider Video Player plugin.
3. DO NOT press the "Network Activate" button.
4. Go to your Site Admin account and activate the plugin from there.

Repeat step 4 for all other sites you want the plugin to be installed.

--
Best regards
Web-Dorado team


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#1269

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Micael replied the topic: Re: Error. Please install plugin again

Hello again,

I am sure I don't have a multisite version of wordpress.
There is no Network Activate button. The only option I have is to Activate or Deactivate it.
On my site list the only site I have is my own.

I think there might be a permissions problem or ownership problem of the folder where it is installed. Do you know if this could cause the error message I get?

#1305

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Support replied the topic: Re: Error. Please install plugin again

Dear Micael,

Please make sure you are using MySQL as your database.

Best regards
Web-Dorado team


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#1309

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Micael replied the topic: Re: Error. Please install plugin again

I am running MYSQL 5.1.

EDIT: I've attached an image of my MySQL database. Please let me know if it looks strange. imgur.com/i3qJq

#1321

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

Not able to create new forms...

Which I created an existing form also not align properly

Survey tools not visible on published page like star rating; slider; scale rating

:( I didn't expect this from you

#30453

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Support replied the topic: Error. Please install plugin again

Dear user,

Could you please contact us to [email protected] and give temporary admin access to your website? We will take a look and provide a solution to the issue as soon as possible.

Please also mention the full link to your forum post in the subject of your e-mail.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#30481

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

you want WP-admin credentials

#30501

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Support replied the topic: Error. Please install plugin again

Dear user,

Yes, that is what we need. Please send them to [email protected]
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#30549

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

as you requested i shared all the details

wp-admin credentials;FTP login details and form password

now complete site not working . it shows file not found
what's happening..?

let me know the status, have you received all the details. you guys are currently working on the same or some one hacked my webiste

#30597

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Support replied the topic: Error. Please install plugin again

Dear user,

Yes, we did receive the information. Don't worry, the site wasn't hacked, supposedly we're just working on the site the same time as you are.

We will fix Form Maker problems soon.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#30599

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

Thank god.

please update the status, once it is fixed. thank you

#30601

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Support replied the topic: Error. Please install plugin again

Dear user,

We'll make sure to let you know when our developers finish working on your website.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#30609

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

Hi,

I given complete admin access to you. Its not temporary access.now you have all permissions.


Please Explain me why website shows file not found 404 error
i cant access wp admin page, its blank

#30615

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

still it shows file not found 404 error...
i don't know why it impact on complete website ?
at any cost tomorrow morning i have to present my website to clients

i dont know how to manage this situation :(

#30619

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Thermo Control FM services Pvt. Ltd replied the topic: Error. Please install plugin again

Dear Team,

i didn't expect this from you. its been 19 hrs over,but no results...
please answer my questions
1. why the complete site showing 404 error file not found
2. why i'm not able to access WP-admin page. it shows blank page
3. what is the status ? and how long will it take.
4. if its not possible to fix from web Dorado developers. please let me know

i'm fed up ...
i need quick response.
if its possible call me on +91 8861204417

:(

#30637

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Support replied the topic: Error. Please install plugin again

Dear Vinod,

We are extremely sorry for the inconvenience you have faced. Unfortunately we are not able to edit the files, could you please delete form-maker folder from your website's FTP? We will install it to your website afterwards.

The blank page shows because an unexpected character was written by accident, when our developer was working on the plugin. The admin will be back when you delete the folder and we'll install the latest version on your website with neseccary fixes.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#30639

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