Spider Video Player FAQ

Administrator created the topic: Spider Video Player FAQ

1. What is Spider Video Player?

Spider Video Player for Joomla! is a flash video player extension that allows you to easily add videos to your website. It provides a convenient user interface, incorporating all the common features for video players. Moreover, it gives you an opportunity to design different themes for the video player by customizing each feature available.

2. What content does the Spider Video Player for Flash support?

The Spider Joomla Video Player for Flash supports playback of any media content format supported by the Adobe Flash Player. So, that means FLV, H.264/MPEG-4, MP3, AAC, JPG, PNG and GIF files, as well as XML playlists, all work with the Spider Video Player. HTTP and RTMP streaming are supported, too.

3. Can I customize the Spider Video Player?

Yes, you can use one of the standard themes of the player included in the package and change them according to your needs and preferences. Moreover, you can create your own themes customizing all parameters

4. How are the supports provided by Spider Video Player for its users?

Spider Video Player offers 2 ways of support for its users through Forum and E-mail. If the user is not satisfied with the information in the Forum (this happens vary rarely), he or she can write to our e-mail and we’ll do our best to improve our support system.

5. What are the payment options?

We accept payment through PayPal. If you don't have a PayPal account it is not a problem, you can pay using your credit card as well. The payment is handled through secure PayPal payment gateway.

6. Is this product complicated to use?

Not at all, it is very user friendly. Our team has done everything to make it easy for you to download, install, and play with step-by-step instructions on how to use the product.

7. I bought Spider Video Player, but I have not received an e-mail for confirmation and for downloading

Usually confirmation e-mail arrives during a minute after the purchase. You can also check spam and junk folders. If the e-mail does not arrive during half an hour, please contact us. We will do our best to solve the problem as soon as possible and will also send the purchased product by e-mail.

8. Is it possible to translate Spider Video Player into another language?

If your site language is not English, you can translate Spider Video Player by creating a file [lang code].com_spidervideoplayer.ini in language folder of your Joomla! Site. The new file must be the translation of English version (en-GB.com_spidervideoplayer.ini), which is included in the package.

9. Product does not work or works in an improper way. What should I do?

We created a product which works on any browser, template and does not conflict with other extensions. However, if a problem arises, contact us telling the link of the website where the problem has occurred. We will try to answer within 24 hours.


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