Editor is not loading even after adding the tinymce editor and the description and short description box does not load

Dear customer,

Please check if you have installed the module right. Please check this- \sites\all\libraries\tinymce\jscripts\tiny_mce\tiny_mce.js . If it is installed correctly, please give us (to This email address is being protected from spambots. You need JavaScript enabled to view it.) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.

Have sent you admin user name and password please check the issue and revert back to us