Hi there!

I have both Photo Gallery and the Ecommerce plugin, and I am having issues with the Checkout button for the PayPal Pop-Up. When you click on it nothing seems to happen. If I enable the Without Online Payment option the order goes through fine for that option, just not the PayPal option. I have entered my PayPal API credentials, and I'm pretty sure it's all set up OK, but I'm obviously missing something.

The only thing that isn't complete is the Bank account verification has not been done in PayPal.

The other thing I have noticed is that the Checkout, orders, Cancel pages etc are feeding into the blog page template when you open them so they all have NEWS as the page heading.

If you could shed some light that would be great. If you need any more info please let me know.

Thanks in advance, Sam

Hi Samantha,

Thanks for your inquiry.

Samatha, the most probably the issue is with the PayPal verification.

You can read about it here www.paypal.com/uk/webapps/mpp/random-deposit .

Please verify your account and check again.

OK, cool, thanks Zhanna, I'll wait for the verification to complete.

Thanks and regards, Sam

Hello Sam!

Great, please make sure to let us know in case you will need further assistance from our team.
We'll be happy to help you out!

Thank you! Have a great day!

Hi Agapi!

the PayPal account is now verified, and we are still having the issue where nothing happens when you click on the 'Checkout' button. The API credentials have been added so I'm not sure what else I haven't done. Another thing I did notice, though, was that I could not get the 'Skip Form' or 'Skip Final Review' buttons to save either. all other sections were fine when I switched them to check.

Also, I have de-activated all plugins other than the Gallery & Gallery Ecom plugins, as well as switched to The TwentyFifteen theme to see if there was a conflict somewhere.

Thanks in advance, Sam

Hi Samantha,

In that case can you please give us temporary WordPress administrator access to your website using the contact form on this page: goo.gl/7SbEU1

Also make sure to include the link to this forum thread in your message. Our developers will take a look at the issue ASAP and...

Thanks so much for taking a look Zhanna, I have sent my deets via the form.

Thanks Samatha, we have already solved your issue.

Awesome - thanks so much Zhanna! Can you tell me what I had done so I don't do it again please

S.

Dear Sam, that was a JavaScript error, we have solved it and the issue was fixed.

Having the same issue

Hello Ian!

Thank you for letting us know!

May we take a look at this problem from WordPress administrative dashboard of your website? Our development team will take a look at the issue as soon as possible and figure out a solution.

Please send the information using this contact form. Also make sure to indicate the link to this forum thread in your message.

Thanks! Have a wonderful day!