Hi,

I have a problem with the albums. It just doesn't load the photos. I can see the albums and all photos but when I click on a photo in the latest gallery it starts loading but doesn't show the photo.

Tested with Chrome and Safari on iMac OSX 10.11.6

www.taktgefuehl.events/fotos/

Thanks!

Hello Chen!

Thank you for letting us know about this problem!
There are several errors on the page, so this could be a Javascript conflict with your website theme. Could we please take a look at it?

Please submit a support ticket by sending us a message using this contact form , make sure to indicate the link to this forum topic in it.

Also please grant us temporary WordPress admin access to your website, and forward the credentials. Our developers will check the issue and provide a solution to the problem ASAP.

Thank you! Have a great day!

Is there a generic solution to this issue that you can share? A javascript fix that others can try too?
I don't mean to hijack this topic, but I'm having the same problem with the album thumbnails not displaying. Once I click on the thumbnail, the album photos appear, and thumbnail images appear upon return to the page. FYI, the individual photos look great.
region1acro.com/photo-gallery

Perhaps others are seeing the same thing...

Thanks!

Dear Eileen,

In case of Chen, this was coming from an external source, note that we cannot provide a generic solution for such case. This can be done only if the issue is coming from our plugin. For your case there is no such issue. Please go to Options>Thumbnail Options and press Recreate Thumbnails, this should resolve your issue. Thanks.

I'm not seeing anything that says "Thumbnail Options" from the Options link?

Dear Eileen,

Sorry for the confusion. The instructions were of Photo Gallery plugin. Could you please fill in App ID and app secret in settings, this might resolve the issue, since whenever you use a profile those are required for the plugin to work. Thanks.