Hi!
I have a problem with the video player. I can`t add videos to my site www.bookofopportunities.com The small icon that shall be in the tool meny is not there anymore, just an empty square where it use to be, and the text "insert spider video player". It happened when I upgrade word press (I think). If I remove the player, and reinstall it again, all my 300 videos will be gone, and I don`t wont that. Could You please help me.

Kindly Regards

Gustav

Dear Gustav,

Please update the plugin and your issue will be fixed.

Hi!
This is the plug in site look like


Version 2.4.3 | By web-dorado.com/ | Visit plugin site

and I don`t know where to upgrade upgrade, and I have Clear the cache

Kindly Regards

Gustav

Dear Gustav,

You should download it from our website. If you are using the Pro version, please log in to our website first, go to My products section and you will find the updated version there.

Hi!
First of all I would like to thank You for the fast replay You give me.

I have now Purchased the spider video player. When I try to upload the player into my website in Wordpress I get he message "The package could not be installed. No valid plugins were found. Plugin install failed".
There are 3 different versions ( Joomla 3.x , Joomla 2.5 , Joomla 1.5 ) and I`m not sure of 2 things.
1. Witch one shall I use, I have dowloaded all of them, but don`t know with one I shall upload?
2. Will all the videos that I have downloaded still be in my "old" version?





Kindly Regards
Gustav

Dear Gustav,

Can you please tell us your Joomla version?

Hi
This is receipt I got when I order the videoplayer



PayPal Buyer Protection
Beskrivning Enhetspris Kvant Belopp
Spider Video Player (Joomla)
Objektnr 20 , user_id: 13969 $29,99 USD 1 $29,99 USD
Deltotal $29,99 USD
Totalt $29,99 USD
Betalning $29,99 USD
Avgiften kommer att visas på ditt kreditkortsutdrag som "PAYPAL *WEB DORADO"
Betalning skickad till [email protected]


Best Regards

Gustav

Dear Gustav,

We need to know what is your Joomla version. If you use Joomla 3 you should install Joomla Video Player 3.x version, if Joomla 2.5 then Joomla Video Player 2.5 version, etc.

HI again.
I have used the free version Spider Video Player
Version 2.4.3 | By web-dorado.com/

and now I have perched
one 1 May 21 2014 Spider Video Player (Joomla) 29.99 Completed Download Invoice

Best Regards

Gustav

Dear Gustav,

Now we understand what is going on. Your website CMS is WordPress but you have purchased Joomla Video Player and have tried to install it. As you have posted in the forum under Joomla Video Player topic, we have not paid attention that your website is WordPress. We are sorry that we have not noticed it before. We have changed your purchase to WordPress Video Player and you can log in to your account in our website, download the plugin and install it. Please note that you should deactivate and delete the version you are using now and only then install the version you have downloaded. Thank you.

Hi.
Tank You for the info, sorry for that I did not give You the info about Word Press, but I still have one more question.

Will all my videos that I already have bee gone when I delete the video I have almost 300, and I would like to keep them for my web site, it have taken me a lot of work to find them and download them.
Is there a way to save them??


Kindly Regards

Gustav

Dear Gustav,

If you deactivate and delete the old version, then install the version that you have downloaded from our website, you will not loose your videos.