Categories not working properly

Alan Tigner created the topic: Categories not working properly

The categories for the questions I am adding keep disappearing and only the one with attached questions is showing up. If I try and add the category back it indicates that it is already there.

#44249

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Agapi G. replied the topic: Categories not working properly

Dear Alan,

Thank you for letting us know about this problem!

Could you please mention which product do you use? Is it FAQ WD or Spider FAQ?
In any case, please send an e-mail to [email protected] and give temporary admin access to your website. Our developers will check the problem and figure out a solution as soon as possible.

Also include the URL to this forum topic in your e-mail.
Thank you in advance.

Hope you are having a great holiday season!


Kind regards,
Agapi G.
Web-Dorado team
#44269

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Alan Tigner replied the topic: Categories not working properly

I'm trying the FAQ WD product. I have set you up with an admin ID (email sent to [email protected]) and the site address is sanjuansites.biz/msjs/

web-dorado.com/forum/faq-wd/15907-catego...ly/reply/44269.html#

#44285

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Agapi G. replied the topic: Categories not working properly

Dear Alan,

Thank you for the admin access!

Could you please tell me where this problem has occurred? I have tested both Spider FAQ and FAQ WD, but did not see the issue on either of the plugins. Please try to replicate the problem and send a screen shot. You can also capture a 5-second animated .gif with this tool: gyazo.com/ .

Also, perhaps it is specific to your browser. Could could you let me know what type of web browser do you use?

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#44345

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Alan Tigner replied the topic: Categories not working properly

If I go into the categories option and try to add one of the ones I had set up previously I get the error message "A term with the name provided already exists in this taxonomy.". I am using Firefox and can see the categories that I've added that are not showing up in the database.

#44353

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Alan Tigner replied the topic: Categories not working properly

Attached is a screen shot.

#44357
Attachments:

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Agapi G. replied the topic: Categories not working properly

Dear Alan,

Thank you for specifying the problem!

I have asked our developers to check the problem on your FAQ WD categories and figure out a solution as soon as possible. I'll make sure to notify you right after I get a response from them.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#44407

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Agapi G. replied the topic: Categories not working properly

Dear Alan,

I am happy to let you know, that the problem on your FAQ WD has been resolved! Could you please check your website and confirm, that the plugin is working properly now?

Thank you!

Wishing you a wonderful 2016!


Kind regards,
Agapi G.
Web-Dorado team
#44553

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Alan Tigner replied the topic: Categories not working properly

It does and I thank you. I ended up purchasing the Spider FAQ as it seemed to be more customizable. Hopefully that will meet my needs going forward.

#44613

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Agapi G. replied the topic: Categories not working properly

Dear Alan,

Thanks for purchasing our product, enjoy using Spider FAQ pro!
And make sure to let us know any time you have questions or support requests. I'll gladly assist you always.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#44651

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CESMGalicia replied the topic: Categories not working properly

Hi there suddenly It is no possible add new categories, it has disappeared I can see this only



Please help me I am working with pro version

Thank you

CESMGalicia

#57487
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Agapi G. replied the topic: Categories not working properly

Dear user,

Thank you for posting about this problem on FAQ WD!

Could we please take a look at the issue from your website admin? Our development team will find out the cause of the problem and firgure out a solution as soon as possible.

Please send temporary WordPress admin access credentials to [email protected], and also make sure to mention the link to this forum topic in your message content.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#57573

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