Facebook Feed Stopped Updating

Don Jennings created the topic: Facebook Feed Stopped Updating

Hello! I installed your plugin with no trouble, and created two feeds. The news feed worked fine for about 24 hours, and then suddenly stopped. It hasn't updated in 18 hours. I have the refresh set to 15 minutes.

Not sure if it's related, but sometimes when I edit the settings and click Submit or Apply, I get an error message saying I've exceeded the number of allowed requests.

Any help is appreciated.

Thank you!

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Zhanna Khachatryan replied the topic: Facebook Feed Stopped Updating

Hi Don,

Thanks for your inquiry.

Don, when new content is added to Facebook, at least one user should enter your Facebook feed page in your website and after 15 minutes of the visit the content should appear.

Can you please check considering this Principe.

As for the issue you get regarding the number of requests sent, this is connected with Facebook's security, in those cases please wait a few minutes and continue working. However, this doesn't have any impact on your issue described above.


Kind regards,
Zhanna K.
Web-Dorado team

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Don Jennings replied the topic: Facebook Feed Stopped Updating

Ok, will do. Thank you!

#73683

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Agapi G. replied the topic: Facebook Feed Stopped Updating

Hey Don!

Please feel free to let us know in case the updating problem will not be resolved, and you will need us to take a further look.
We will be happy to do that!

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
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Lee J Davies replied the topic: Facebook Feed Stopped Updating

I have the same problem, it has been working fine until the 18th Oct then its STOPPED !!!

www.functionalfitnesspt.com/news ( Blog )

www.facebook.com/functional.fitness.kent

Any idea's ????

#74241

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Zhanna Khachatryan replied the topic: Facebook Feed Stopped Updating

Hi Lee,

Can you please send me a full screenshot of your feed settings?


Kind regards,
Zhanna K.
Web-Dorado team

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Lee J Davies replied the topic: Facebook Feed Stopped Updating

I emailed an image...

Version 1.0.10 is already installed.

Lee Davies <[email protected]>
to: Forum – Web Dorado <[email protected]>
date: 2 November 2016 at 14:12
subject: Re: [Forum – Web Dorado] Facebook Feed Stopped Updating (Facebook Feed WD)

#74655

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Lee J Davies replied the topic: Facebook Feed Stopped Updating

Hi.. its still stopping not updating facebook.. ??

it works first of all when i uninstall and reinstall but as soon as a new post goes on facebook it never updates, i have spoken to you guys 4-5 times about this.. can it be fixed.. something is stopping it working.. it would be nice to know what it is !!!

www.functionalfitnesspt.com/news/

www.facebook.com/functional.fitness.kent

Lee

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Zhanna Khachatryan replied the topic: Facebook Feed Stopped Updating

Dear Lee,

I see my college Suzie is already taking care of your issue with the opened ticket.

She will respond you as soon as our developers fix the problem.


Kind regards,
Zhanna K.
Web-Dorado team

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Morgane replied the topic: Facebook Feed Stopped Updating

Hello,

I am facing the same issue. It worked fine for months and a few weeks ago (also since October I believe), it's not updated anymore. I have to constantly delete the facebook feed in the plugin and re-create it to have the last update. Without this manual intervention, nothing is happening.

Have you found a solution yet ? I have update the plugin a couple of days ago but it didn't solve it.

Site : www.lucie-safarova.com
Feed : www.facebook.com/safarovalucie/
Version of the plugin : Version 1.0.13

Thanks for your help

#78969

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Zhanna Khachatryan replied the topic: Facebook Feed Stopped Updating

Dear Morgane,

Thanks for your inquiry.

Morgane, I am sorry for late response this was due to holidays.

Morgane, I have just checked your website and your Facebook page, both of them show the same latest post, hope the issue is solved now.


Kind regards,
Zhanna K.
Web-Dorado team

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Morgane replied the topic: Facebook Feed Stopped Updating

Sorry but it actually still doesn't work. What you saw on my website is because I was so tired of the problem that I have used a complete other Facebook plugin. However I would like to switch back to the plugin that we are referring to on this topic since the display was better.

The problem is still there and seeing that other people are facing the exact same issue, my guess is that it's a general issue. The facebook feed doesn't get updated unless you delete the feed and recreate it again manually every single time.

#79645

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Zhanna Khachatryan replied the topic: Facebook Feed Stopped Updating

Dear Morgane, we had this issue almost a month ago, we have solved the bug and after that users needed to unisntall, install and create the feed again. After that the feed should be updated correctly every time without having to uninstall-install again.


Kind regards,
Zhanna K.
Web-Dorado team

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