Feed doesn't update

Mark created the topic: Feed doesn't update

Hello all! We are using the free version of Facebook WD and it works well, except it doesn't update. If I use an appId and secret, it'll update to the latest feed (we are only showing the latest facebook post), but then it will never update past that. In order for it to update, I have to remove the appId and pass, save, then add it back again (essentially manually refreshing). If I don't use an AppId or Secret, it'll work for a few days then stop updating. Thoughts? Am I doing something wrong? We are running the latest version of Wordpress and this app. Thanks!

#71184

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Feed doesn't update

Hey Mark! Thank you for keeping us posted about this problem!

Please check the value of Feed autoupdate interval setting in Facebook Feed WD > Options. In case it is properly provided, then there must be a problem in your plugin.

Could we please take a look at it? Please send temporary WordPress administrator access to your site, along with the link to this forum thread using the contact form on this page: goo.gl/j72uyK

Our developers will resolve the problem on your website as soon as possible.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#71236

Please Log in or Create an account to join the conversation.


Mark replied the topic: Feed doesn't update

Agapi,

Thank you so much for your prompt response! Last night I removed the secret / app Id and it's refreshing now. Our interval is set for every 15 minutes.

Unfortunately, we use this on an internal website within our company (think splash page for reception areas). So outside access would be tricky. If I could forward any kind of log information or whatnot, I'd be happy to!

Regards,

Mark

#71260

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Feed doesn't update

Hey Mark!

Since the issue is resolved (and we're very happy about it), we won't be needing the temporary access.

Please feel free to let us know in case you face other problems or have questions.
We will be happy to assist you!

Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#71284

Please Log in or Create an account to join the conversation.


Mark replied the topic: Feed doesn't update

Thank you!

#71286
The following user(s) said Thank You: Agapi G.

Please Log in or Create an account to join the conversation.


Mark replied the topic: Feed doesn't update

Agapi,

Good afternoon! The feed hasn't updated since yesterday. Removing the secret and app ID worked for almost a day, now it's no longer updating. Thoughts?

Is this because we are running the free version? Does upgrading to PRO allow it to actually refresh normally or is there something wrong with our setup? Thank you.

Mark

#71372

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Feed doesn't update

Hey Mark!

Please note, that there are no limitations on this in free version, the updating functionality should be working. We have one thought, though, does your site happen to have any cache plugins? Please try to deactivate them and test the feed this way.

And generally, you can disable all other plugins except Facebook Feed WD and test if the issue occurs then. If the feed will be updated properly, please activate your plugins one by one and check again each time. You will find the plugin, which is causing this issue.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#71396

Please Log in or Create an account to join the conversation.


Time to create page: 0.194 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us