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TOPIC: The question text width won't increase

The question text width won't increase 9 years 7 months ago #17664

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, I have tried different themes to see if there is a difference. The question text looks like this: WHATABOUTTHETEMPERATURECONTROL? (What about the temperature control?) I am trying to change the question title parameters in the white theme, but changing the text width percentage doesn't make any difference.
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The question text width won't increase 9 years 7 months ago #17668

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Can you please give us a link to FAQ page and tell us your issue more detailed ?
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The question text width won't increase 9 years 7 months ago #17670

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, thanks for your quick answer. tech2art.com/incuart-faqs/ the text in the question box should look like this: WHAT ABOUT THE TEMPERATURE CONTROL? not WHATABOUTTHETEMPERATURECONTROL. Thanks
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The question text width won't increase 9 years 7 months ago #17681

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Can you please check the link you have provided us ? We get the following error "Service Temporarily Unavailable".
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The question text width won't increase 9 years 7 months ago #17689

Michael Similie OFFLINE Fresh Boarder Posts: 6	Hi, I have just checked again and it should work. tech2art.com/incuart-faqs/ Thanks. I have attached a file showing the text how it appears File Attachment: File Name: SpideFAQQuestionetext.pdf File Size: 69 KB
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The question text width won't increase 9 years 7 months ago #17690

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Still doesn't open. Could you please give us (to This email address is being protected from spambots. You need JavaScript enabled to view it.) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible. But before that please contact you hosting company and tell them about your issue with website.
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.

The question text width won't increase 9 years 7 months ago #17703

Michael Similie OFFLINE Fresh Boarder Posts: 6	Hi, I am not sure why it does not open for you. It's working from other locations. Anyway, I have set you up as an admin. Actually you had a previous access from a previous post #17019. The forum link is: tech2art.com/incuart-faqs/ Thanks.
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The question text width won't increase 9 years 7 months ago #17704

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear customer, Still get the same error. You can find the screenshot attached to this message.
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.

The question text width won't increase 9 years 7 months ago #17705

Michael Similie OFFLINE Fresh Boarder Posts: 6	Hi, I gave you admin access to my wordpress platform. Thanks.
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The question text width won't increase 9 years 7 months ago #17706

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Yes, we have received your email. But we get the same error on wp-login page as well.
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.

The question text width won't increase 9 years 7 months ago #17772

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, I have no idea why you can't log on from your location. I have tried from different location in Denmark and Sweden and it is working. Right now I am working on the wordpress online dashboard. Can you please try again? Thanks.
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The question text width won't increase 9 years 7 months ago #17790

Support
OFFLINE
Moderator
Posts: 10443
Thank you received: 633

Dear Michael,

Unfortunately there is still the same error. We want to see you among our satisfied customers.
So, we suggest the following steps.
Can, you give us remote access to your computer via Team Viewer.

download.teamviewer.com/download/TeamViewerQS.exe

You will see all our steps in the screen.
If you agree please install the program and send the ID and Password for the connection to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Best regards
Web-Dorado team

Joomla extensions,
Wordpress plugins,
Drupal modules
Clear the cache before asking questions.

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The question text width won't increase 9 years 7 months ago #17827

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi and thanks for you support so far. I have set up a teamviewer access as follows: se e-mail Mozzilla is already open. The first tab shows the link on my web page showing the problem under FAQ's. The text in the question is not spaced. The second mozilla tab gives you access to the wordpress dashboard.
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The question text width won't increase 9 years 7 months ago #17828

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, We have changed the font of your questions text. The issue was connected with it. You can check it now.
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.

The question text width won't increase 9 years 7 months ago #17829

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, Thanks. Can you let me know where I can change the font if needed? Thanks.
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The question text width won't increase 9 years 7 months ago #17830

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, You should go to Plugins list. Click edit for Spider FAQ , search for font-family in spider-faq/faq.php file and change the font-family name.
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.

The question text width won't increase 9 years 7 months ago #17866

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, I have tried to change the font-family to 5 different types but I see no difference. Still the same font and text. Thanks.
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The question text width won't increase 9 years 7 months ago #17868

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Have you changed it in #ttext<?php echo $faq->id ?>{} ?
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The question text width won't increase 9 years 7 months ago #17871

Michael Similie OFFLINE Fresh Boarder Posts: 7	Hi, You mean the font-size ?
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The question text width won't increase 9 years 7 months ago #17881

Support OFFLINE Moderator Posts: 10443 Thank you received: 633	Dear Michael, Font-family, not font size. Go to Plugins list. Click edit for Spider FAQ , search for font-family in spider-faq/faq.php file and change the font-family name in #ttext<?php echo $faq->id ?>{} .
	Best regards Web-Dorado team Joomla extensions, Wordpress plugins, Drupal modules Clear the cache before asking questions. The administrator has disabled public write access.