File upload error

Ludwina created the topic: File upload error

Hi,
I just loaded the free version to my wordpress site and every time I upload a picture into a new gallery I receive this error:

File loading failed :: abort

Can you please help as I need to have a solution for a gallery today.
Thanks
Ludwina x

#17028

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Support replied the topic: File upload error

Dear customer,

Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#17029

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Ludwina replied the topic: File upload error

Hi, I can't do that as I don't have permission from my boss. Is there any test processes I can go through?

#17030

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Support replied the topic: File upload error

Dear customer,

Can you please tell us what type of image you are trying to upload ?


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#17032

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Ludwina replied the topic: File upload error

I've tried a png, jpeg and tiff. The size is 260 x 260 less than 250kb. Is it the size?

#17034

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Support replied the topic: File upload error

Dear customer,

Our plugin doesn't support .tiff files. As for the other files, it should work. In order to fix the issue we really need to take a look at the code of the plugin. That is why we need admin access.

Here is our privacy statement: web-dorado.com/web-dorado-privacy-statement.html
So please feel free to share temporary admin credentials with us, which you can close right after the problem is solved.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#17037

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