File upload error
Ludwina created the topic: File upload error
Hi,
I just loaded the free version to my wordpress site and every time I upload a picture into a new gallery I receive this error:
File loading failed :: abort
Can you please help as I need to have a solution for a gallery today.
Thanks
Ludwina x
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9 years 6 months ago
Support replied the topic: File upload error
Dear customer,
Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.
Best regards,
Web-Dorado team
Joomla extensions ,
Wordpress plugins ,
Drupal modules
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9 years 6 months ago
Ludwina replied the topic: File upload error
Hi, I can't do that as I don't have permission from my boss. Is there any test processes I can go through?
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9 years 6 months ago
Support replied the topic: File upload error
Dear customer,
Can you please tell us what type of image you are trying to upload ?
Best regards,
Web-Dorado team
Joomla extensions ,
Wordpress plugins ,
Drupal modules
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9 years 6 months ago
Ludwina replied the topic: File upload error
I've tried a png, jpeg and tiff. The size is 260 x 260 less than 250kb. Is it the size?
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9 years 6 months ago
Support replied the topic: File upload error
Dear customer,
Our plugin doesn't support .tiff files. As for the other files, it should work. In order to fix the issue we really need to take a look at the code of the plugin. That is why we need admin access.
Here is our privacy statement:
web-dorado.com/web-dorado-privacy-statement.html
So please feel free to share temporary admin credentials with us, which you can close right after the problem is solved.
Best regards,
Web-Dorado team
Joomla extensions ,
Wordpress plugins ,
Drupal modules
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9 years 6 months ago