Getting white page when I activate Sauron theme

Laura Thomas created the topic: Getting white page when I activate Sauron theme

I uploaded Sauron Pro and when I activate it, it defaults to a 500 internal error message on my admin page. If I delete the theme through my ftp it fixes the error message. How do I successful activate the theme? I do have another theme twenty sixteen as a default I presume. Do I need to delete that?

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Zhanna Khachatryan replied the topic: Getting white page when I activate Sauron theme

HI Laura,

Thanks for your inquiry.

Actually the other theme shouldn't be an issue.

Laura can you please give us full admin and FTP access for checking and solving this issue?

Please send the admin credentials using this online form web-dorado.com/support/contact-us.html

Laura please also mention this forum post URL in your email.


Kind regards,
Zhanna K.
Web-Dorado team

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Laura Thomas replied the topic: Getting white page when I activate Sauron theme

Thank you for responding. I was able to resolve the issue. I had to deactivate my existing widgets. All is good .... so far. Thank you.

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Zhanna Khachatryan replied the topic: Getting white page when I activate Sauron theme

Awesome Laura!

Thanks for keeping me updated.


Kind regards,
Zhanna K.
Web-Dorado team

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