Cancel Product Subscription

david stanley created the topic: Cancel Product Subscription

Hello,

I am just wondering how I can cancel my plugin subscription? There doesn't seem to be an option in my profile page?

Thanks,

David

#47557

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Cancel Product Subscription

Dear David,

Did you make your payment using PayPal? If so, here's how you can cancel a recurring subscription. Login to your PayPal account and click Profile button on the top right. It looks like a gear.

Then go to Payment Settings section and click Preapproved payments. Find the recurring payment you want to cancel, which in this case is for Photo Gallery, and click Cancel.

Let us know, if you have payed with credit card directly, since in that case we need to cancel it manually from our end.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#47587

Please Log in or Create an account to join the conversation.


Dimitar Novakov replied the topic: Cancel Product Subscription

I would like to cancel my subsription for Wordpress Photo Gallery. I payed with card. Please do this for me. Thank you.

#76597

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Cancel Product Subscription

Hi Dimitar!

Thank you for your request!

Could you please open a support ticket with this request using the contact form on this page ? Make sure to mention the link to this forum thread in your message. I'll ask our sales team to cancel your recurring subscription for Photo Gallery plugin.

Thanks! Have a good day!


Kind regards,
Agapi G.
Web-Dorado team
#76621
The following user(s) said Thank You: Dimitar Novakov

Please Log in or Create an account to join the conversation.


Time to create page: 0.169 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us