I updated the plugin, reset the access token, username is also correct, but the feed now simply shows the loading icon continuously. Images aren't loading. Can you please guide me through what to do, so I won't have to ask again after the next update? Thanks

I sent an email to support with the website URL and temporary log-in credentials.
Thanks

Hi Heather!

Thank you for reporting this problem and opening a support ticket!

I have reviewed your request and assigned a task to our development team. They will work on the issue and figure out a solution as soon as possible. I'll make sure to keep you posted about the results.

Thanks!

Dear Heather,

Please be informed, that our development team has found the cause of the problem you are facing with Instagram Feed WD. Looks like there is a Javascript error in your website theme, that's creating the conflict. The feed works properly, when we switch to another theme.

Specifically, the following code is the reason this issue occurs:

jQuery('.mobile_menu > ul > li.has_sub > span.mobile_arrow, .mobile_menu > ul > li.has_sub > h3, .mobile_menu > ul > li.has_sub > a[href*=#]')

jQuery('.mobile_menu > ul > li.has_sub > span.mobile_arrow, .mobile_menu > ul > li.has_sub > h3, .mobile_menu > ul > li.has_sub > a[href*="#"]')

Just wanted to say a huge thank you for your quick response and help with this.

Turns out I hadn't updated my theme, but now that I have everything is working properly. Totally my fault!

Thanks again!!

H

Hey Heather!

That's awesome, we're happy the problem was figured out on your website. And I noticed you posted a feedback on WordPress.org, a big thanks for that!

Cheers!