Feed not rendering...

Thomas Hanagan29193 created the topic: Feed not rendering...

presidio10.guardsmen.org/social/

Event just passed so it is important I get these images showing or opportunity will be diminished.

Screenshot attached...

#55551
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Agapi G. replied the topic: Feed not rendering...

Dear Thomas,

Thanks for keeping us informed about this problem!

Would you mind to give us temporary WordPress admin access to your website? Our development team will check the issue on your Instagram Feed WD plugin and figure out a solution as soon as possible.

Please send the login details to [email protected], mentioning the link to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#55617

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James replied the topic: Feed not rendering...

I am also have the same issue, how can I fix this?

#55769

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Agapi G. replied the topic: Feed not rendering...

Dear James,

Unfortunately Thomas did not yet contact us with this problem, so we cannot suggest you a solution to try. So could we please take a look at your plugin?

Please send an e-mail to [email protected] and give temporary WordPress admin access to your website. Our development team will provide a solution to the issue as soon as possible.

And please make sure to include the link to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#55835

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Thomas Hanagan29193 replied the topic: Feed not rendering...

Hi Agapi-

I emailed credentials 2 days ago - did the team not receive? Check spam?

Thank you,

Thomas

#55867

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Agapi G. replied the topic: Feed not rendering...

Dear Thomas,

We apologize for the inconvenience, yes, the e-mail was listed in Spam folder of our inbox. But I am assigning your ticket to our developers now, who will take a look at the problem and figure out a solution soon.

I'll make sure to keep you posted about the results.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55935

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Agapi G. replied the topic: Feed not rendering...

Dear Thomas,

Actually, I just went to check your page with Instagram Feed WD, and it actually was displaying properly. Have you changed anything, or just updated the plugin and the problem was resolved?

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55939

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Thomas Hanagan29193 replied the topic: Feed not rendering...

I updated the plugin a few days ago and the issue remained, so I am not sure what the 'fix' was, but I am seeing it as well.

Thank you!

Thomas

#55991

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Agapi G. replied the topic: Feed not rendering...

Dear Thomas,

I am guessing there was some kind of caching on your website, which was cleared recently. In any case, we are very glad the issue was resolved.

Please don't hesitate to let us know in case you face any other problems or have questions.
We'll be happy to assist you.

Thanks, enjoy your weekend!


Kind regards,
Agapi G.
Web-Dorado team
#56035

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