Feed Not loading on Mobile & Sometimes Desktops...

dbC4Gtv created the topic: Feed Not loading on Mobile & Sometimes Desktops...

On my site http://www.dbC4G.tv/ , I am having an issue loading the IG Feed while using the plugin "W3 Total Cache" even though I cannot guarantee the problem is entirely with this plugin.

Here is the issue... with JS Minification enabled... NO Feeds Load.... with JS Minification not enabled... The IG Feeds Load ONLY on Desktop... and NOT on Mobile...

My goal is to enable JS Minification (because of the obvious Site Speed benefits) AND have the IG Feed load on BOTH Desktop & Mobile...

Can you help?

P.S. - I sent over an email (with Admin Details) to [email protected]

#52171
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Feed Not loading on Mobile & Sometimes Desktops...

Dear user,

Thank you for letting us know about this problem!

I saw the admin access information e-mail you have sent. So I will review your ticket very soon and reply to your message.

Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#52245

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Feed Not loading on Mobile & Sometimes Desktops...

Dear user,

Our developers checked the problem on your website and it turns out, that JS Minification does not minify Instagram Feed WD scripts properly. It breaks the plugin code on mobile and that is why the feeds don't display.

Could you please contact the plugin support team and ask them to take a look at JS Minification functions?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#52483

Please Log in or Create an account to join the conversation.


Time to create page: 0.170 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us