Mobile dropdown menu won't stay down

Charlotte created the topic: Mobile dropdown menu won't stay down

After installing this plugin, the main drop down menu no longer works properly when viewing the mobile version of my website. It doesn't stay down, it just pops straight back up again.

I deactivated the plugin and the problem was fixed.

I have the Business licence.

I'm assuming it's a conflict with my Wordpress theme (Stockholm).

Can someone help?

This is the website www.learnpetphotography.com.au (plugin is currently enabled)

Thank you!

#51447

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Agapi G. replied the topic: Mobile dropdown menu won't stay down

Dear Charlotte,

Thank you for keeping us posted about this problem!

The issue is most probably a conflict with your website theme. Could you please open a support ticket for this case? Our developers will check the issue and provide a solution to it as soon as possible.

Please send temporary WordPress admin access to [email protected], so the ticket will be opened. Also make sure to indicate the URL to this forum thread in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#51485

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Charlotte replied the topic: Mobile dropdown menu won't stay down

Done - two emails sorry - one giving admin access to the site and one linking to this thread.

#51529

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Agapi G. replied the topic: Mobile dropdown menu won't stay down

Dear Charlotte,

Thank you for the access e-mails!
I will review them very soon and send you a reply with further details.

Have a nice week!


Kind regards,
Agapi G.
Web-Dorado team
#51577

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Agapi G. replied the topic: Mobile dropdown menu won't stay down

Dear Charlotte,

Please be informed, that our developers have checked the problem on your site menu. It turns out, that the issue actually is not only caused by a conflict with Instagram Feed WD, but there also is a bug in your website theme.

They have fixed the issue, which was causing a conflict within Instagram Feed WD, and the menu seems to be working properly now. But they recommend you to check the theme also regarding this problem.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#52049

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