Hi,

When I export my map to Excel format, it won't open in Excel. Says "wrong format or file ending".
Anyone who had this problem or have an idea of how to resolve?

Attached the export to this post.

Thanks!
Morgan

Hello Morgan!

Thank you for keeping us posted about this problem!

Please make sure you have the very latest version of Google Maps WD installed to your website (1.0.25 Lite / 5.0.25 Pro). We have resolved some bugs related to export/import.

If you do have the newest version, please contact our team by filling out this form . Also please send temporary Administrator login information to your website. Our developers will take a look at the problem ASAP.

Make sure to mention the link to this forum thread in your message.
Thank you! Have a great day!

Ah great
So do I uninstall the previous version and install the new one after that?
Afraid to loose map-data.

Thanks!
Morgan

Hello Morgan!

If your Google Maps WD is not customized by us or by your developer, the data will not be lost. You need to deactivate and delete current version of Google Maps WD plugin and then install newest.

But make sure there are no custom changes in plugin files, since they will be cleared out.
Thank you! Have a wonderful day!

Hi!

Uppdatet to latest versopn but still can not export map data to excel.
I use office 2013.
Says "wrong file format or wrong file ending".
Attached the excel to this post.

Br
Morgan

(Failed to attach the excel file. Not supported.)

Hi Morgan!

In that case could you submit a support ticket by filling out this form ? Please send temporary WordPress admin access credentials of your website. Our developers will check the issue and provide a solution as soon as possible.

Also please indicate the link to this forum thread in your message.
Thank you! Have a nice Friday!

Done!
Thanks for your support and have a nice weekend.
Morgan

Hi Morgan!

Thank you, we received your support ticket. I will review it very soon and assign to our development team.
Hope you had a nice weekend too!

Cheers!

Hi,

I can not login to my WPadmin-site. Something to do with your support team trying to fix the map export issue at this moment?

Hey Morgan!

That's correct, I have emailed you yesterday regarding that problem. Could you please check your inbox (also spam folder)? Here's the message that was sent:

Unfortunately the backend of your website is not accessible right now, we accidentally left a character in the code of Google Maps WD and the backend went down. We are terribly sorry about this!

This issue is easily fixable, however, could you please give us temporary FTP access to your website? Alternatively cPanel access (to hosting account) will be great too. Please note, that any sensitive information you provide is secured by our strong Privacy Statement. Feel free to look at it, if you'd like: goo.gl/6QtQhh

Thanks and we are sorry for this inconvenience!

We are looking forward to hearing from you soon.
Thank you! Have a great day!

Hi,

I have checked with our support for hosting and there is a error message from "GMWDControllerMaps_gmwd.php".
This file was edited by your development team, the 30th Nov right?

I have atteched the error message from our hosning support in a screen pic.
I guess your dev. team can't login to my site with the guest lgin either, so maby i need to sent it?
How do we solve this?
Please come back asap.

Hi Morgan!

That's exactly right, but since you have sent temporary FTP access, we will resolve the problem with site backend ASAP. Our developers will continue working on the problem with Google Maps WD afterwards.

Thank you!

Super!
Thnx!

Hi Morgan!

Looks like you did not receive my last reply also, which I sent to you on Friday. So I am posting my message here as well. Please see quoted below.

Dear Morgan,

I am happy to inform you, that our development team has finished working on your website. Unfortunately they have written custom code to fix the problem, since it was occurring because of a conflict on your site. They think it is with the server configurations.

So could you please keep this version installed to your website? It would be best if your could create a backup of current version also. And in case the plugin will accidentally be updated, you can install the modified package.

Also, in case you will need new features after a while, we will be happy to fix the problem in an updated Google Maps WD for you. Could you please check the export feature on your plugin and confirm, that it's working properly now?

Thanks! Have a nice Friday!

Looking forward to hearing from you soon.
Thank you! Have a great day!