Themes broken

Jason Rhodes created the topic: Themes broken

Hi,

When I look at my themes, there are broken images showing on the screen. I've tried re-uploading and disabling all other plugins and also tried a few different WordPress themes, the same thing happens.

How can this be fixed please.


Jason Rhodes

Microsoft Office 365 Business Specialist
Silver Small and Midmarket Cloud Partner
Cube Web Solutions
#74277
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Agapi G. replied the topic: Themes broken

Hi Jason! Thank you for letting us know about this problem!

Could we please take a look at it from WordPress admin panel of your website? Please send temporary admin login information to us using the contact form on this page: goo.gl/7SbEU1

Also make sure to indicate the link to this forum thread in your message. Our developers will take a look at the problem as soon as possible and figure out a solution.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#74301

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Jason Rhodes replied the topic: Themes broken

Agapi,

I've sent the support ticket now for this. Please advise your team to be on the lookout for it and my other one.

Also, why is it that when I update my profile with all my information it does not save when I press save. Also, it won't upload my photo avatar, even though it's only a small file.


Jason Rhodes

Microsoft Office 365 Business Specialist
Silver Small and Midmarket Cloud Partner
Cube Web Solutions
#74333

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Agapi G. replied the topic: Themes broken

Hey Jason!

Thank you for submitting the support ticket!

Could you please specify where do you change your profile information? Is it in WordPress user settings? If so, the issue is hardly to be caused by Google Maps WD, it is most probably due to the settings of your website theme.

However, I will ask our developers to check this to be sure.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#74381

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Agapi G. replied the topic: Themes broken

Hi Jason!

I am happy to let you know, that our developers have checked the themes problem on your Google Maps WD plugin.

It is occurring because Static Maps is not enabled on your Google Maps API. Please edit your API settings and enable it. You can enable all the parameters there, just it case.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#74451

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Jason Rhodes replied the topic: Themes broken

Agapi,

When I said:

"Also, why is it that when I update my profile with all my information it does not save when I press save. Also, it won't upload my photo avatar, even though it's only a small file."

I'm referring to your website, not mine!

When I go to my profile on your website and input my details, nothing saves, no matter how many times I do it. Even if I try to upload my photo which is not large, it does not save.


Jason Rhodes

Microsoft Office 365 Business Specialist
Silver Small and Midmarket Cloud Partner
Cube Web Solutions
#74459
Attachments:

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Jason Rhodes replied the topic: Themes broken

Agapi,

Thanks, I've enabled Google Static Maps API as per your instructions and the themes now work.

Is this instruction something I missed in the setup instructions, or was it missing and perhaps needs to be added?

Thanks for your help.





Jason Rhodes

Microsoft Office 365 Business Specialist
Silver Small and Midmarket Cloud Partner
Cube Web Solutions
#74461
Attachments:

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Jason Rhodes replied the topic: Themes broken

Ps... I've fixed this now, there was an invalid character in my profile that was preventing it from saving.

I've now filled in my profile and uploaded my photo.

Thanks :)


Jason Rhodes

Microsoft Office 365 Business Specialist
Silver Small and Midmarket Cloud Partner
Cube Web Solutions
#74471

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Agapi G. replied the topic: Themes broken

Hello Jason!

We are very glad the problem with Web-Dorado.com account info and Google Maps themes has been resolved!

Google Statics Maps API usually is enabled automatically, when you create an API key. But perhaps something did not proceed correctly, when you added your API key. In any case, we are very glad this issue is sorted out as well!

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#74521

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