Info Window

Daryl Jahnke created the topic: Info Window

Hi, I've been appreciative of the maps generated with Google Maps WD, but I'm running into a little problem. I've been relying on the info window attached to the location marker as a way to display my address, but now that info window shows up as an empty little box. Nothing I can do to fix it so far. Any thoughts?

#73477

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Zhanna Khachatryan replied the topic: Info Window

Hi Daryl,

Thanks for your inquiry.

Daryl, can you please send me a map page where we can see this issue?


Kind regards,
Zhanna K.
Web-Dorado team

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#73543

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Stefano Piazzi replied the topic: Info Window

Hi Daryl.

I have the same problem.
I cannot send you website url because it's in developing server.

I have noticed that in "advanced settings", there are 2 flags:
- show title
- show address
in tooltip marker.

If I flag them and save, it doesn't save my choose and leave flags empty.

Thank you a lot.

Stefano

#73745

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Agapi G. replied the topic: Info Window

Hey guys!

Could one of you create a temporary live server, where we could take a look at this problem? We will share the solution, so you can implement on your sites.

Please send admin login information to us using the contact form on this page: goo.gl/7SbEU1
Also make sure to indicate the link to this forum thread in your message. Our developers will check the issue as soon as possible and figure out a solution.

Thank you! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#73889

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Modding replied the topic: Info Window

Hi,

i have the same Issue here.

This is the Page:
http://ptg.by/haendlerkarte/

(you must confirm your age first because tobacco companys are forced by the law to check if you are over 18 in Germany)

We are a small Cigar Startup and want to show a "Where to buy" feature

#75787

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Agapi G. replied the topic: Info Window

Hello!

Thank you for keeping us informed about this problem!

Please make sure you have the very latest version of Google Maps WD. The newest free version is 1.0.25, yours is 1.0.12, and there have been many bug fixes since then.

The glitch will most probably be resolved after you perform the update installation.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#75799

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Modding replied the topic: Info Window

Hi,

this is the latest Version from my Wordpress installation ... There are no updates Possible at the Moment. What can i do?


Greetings Valentin

#75803

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Modding replied the topic: Info Window

And i found out i got the latest version as you can see in the attached screenshot.



Greetings Valentin

#75805
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Agapi G. replied the topic: Info Window

Hey Valentin!

In that case could you please grant us temporary WordPress admin access to your website, so we can check the problem? You can send the login information privately using the contact form on this page:
web-dorado.com/support/contact-us.html

Also make sure to indicate the URL of this forum topic in your message. Our development team will take a look at the problem as soon as possible and figure out a solution.

Thank you! Have a wonderful weekend!


Kind regards,
Agapi G.
Web-Dorado team
#75847

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Anthony replied the topic: Info Window

Hi,

I'm also having the same problem. Info windows appear as blank with no content being displayed.
My checkboxes in Advanced Settings appear to OK.

Any help greatly appreciated.

Anthony

#75889

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Agapi G. replied the topic: Info Window

Hi Anthony!

Thank you for posting about this issue!

We doubt that this might be a bug, but unfortunately we cannot replicate it on our end. And did not yet have a support ticket, where we would be able to check the problem.

Could you open a ticket? You can do that by submitting this form and sending temporary WordPress administrator access to your website. Our development team will take a look at the issue ASAP and provide a solution.

Also make sure to include the link to this forum thread in your message.
Thank you! Have a nice start of the week!


Kind regards,
Agapi G.
Web-Dorado team
#75947

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Agapi G. replied the topic: Info Window

Hello all!

I am happy to inform you, that the problem regarding maps info window been sorted out!

Please note, that we have added an option to Maps > Settings > Advanced Settings, where you need to select what to display in info window (check the attached screenshot). The info box will be empty, if no options are selected.

Thanks! Have a great day guys!


Kind regards,
Agapi G.
Web-Dorado team
#76011
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Modding replied the topic: Info Window

It Wont save the settings:

#76013

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Stefano Piazzi replied the topic: Info Window

Agreed with Modding, it doesn't save the settings.

I've also tried to force it in database, but it doesn't work.

#76015

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Agapi G. replied the topic: Info Window

Hey guys!

In that case could you also submit a support ticket using the form on this page ? Our development team will take a look at this issue as soon as possible and figure out a solution.

Please send us temporary WordPress administrator access to your website, and also mention the URL of this forum thread in your message.

Thanks! Have a good day!


Kind regards,
Agapi G.
Web-Dorado team
#76063

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Anthony replied the topic: Info Window

Thanks Agapi,

Ticket lodged with details of Admin access.

Thanks

#76081

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Agapi G. replied the topic: Info Window

Hey guys!

If you are still facing this problem, please install the next update, when it comes out. Our developers have made some changes, which sets new options to database tables upon activation, rather than installation.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#76279

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Manuel Santos replied the topic: Info Window

just upgraded to 5.0.28 and this is now happening to me.

When i enable one of the new checkboxes for info window... they are not saved.

What can i do?

#78963

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Agapi G. replied the topic: Info Window

Hello Manuel!

Could you please try deactivating the plugin and activating it again? It depends from which version you switched to 5.0.28, but activation will trigger necessary options, and the problem will most probably be fixed.

Please keep us posted about the results.
Thanks! Happy New Year!


Kind regards,
Agapi G.
Web-Dorado team
#79071

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Manuel Santos replied the topic: Info Window

That worked. Thanks

#81407
The following user(s) said Thank You: Agapi G.

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