Hi, I just downloaded and installed Pro version of Google Maps WD today and can't seem to change/edit any marker icons. When I click "Choose Marker Image" I get an overlay over the icons that says "Click to Download" and nothing happens when I click. It doesn't let me change the marker, the tabs on the left are also not working meaning nothing happens when I click on them. Am I missing something?

I'm using Chrome. Everything's up to date I believe.

Hello Jose! Thank you for letting us know about this problem!

Most probably there is a Javascript conflict with another plugin installed to your website. Could we please take a look at the issue from administrative panel of your website? Please send the access information using the contact form on this page: goo.gl/433rj0

Also make sure to include the link to this forum thread in your message. Our development team will check the problem as soon as possible and figure out a solution.

Thanks! Have a wonderful day!

Hi, I am having the same trouble as Jose. I have just installed the Personal Pro version of WD Google Maps. I have tried downloading a bunch of markers but not all have come through. When I try and choose one of the downloaded markers I am unable to do so.

In regards to your response to Jose, when you say please send through the 'access information' what exactly do you mean?

Thanks

Guy

Hey Guy!

Thank you for keeping us posted about this problem!

I went to check if there was a solution to this problem on our database, but looks like we didn't check the issue on Jose's website. By access information I meant temporary WordPress admin account username and password.

You can send it to us with this form , don't worry, it is perfectly secure. Also make sure to indicate the link to this forum thread in your message. Our developers will take a look at the issue as soon as possible and figure out a solution.

Thanks! Happy holidays!

Can I add to this? I have the same problem. Please let me know if there is a solution or how I can raise a support ticket.

Hello Anton!

Firstly, we apologize for not responding you earlier. Our support forum was having technical difficulties.

Unfortunately we haven't had a chance to take a look at this problem, and find out what's causing it. So could you please open a support ticket? You can do that by sending temporary WordPress administrator access to us through this form .

Also make sure to mention the link to this forum topic in your message. Our development team will take a look at the issue as soon as possible and figure out a solution.

Thanks! Have a wonderful day!