HELP!!! fatal error

kathleen brown created the topic: HELP!!! fatal error

The plugin worked for a few days. I was building 1 map with multiple markers. Suddenly, today I tried to add another marker to my map and on clicking "Add Marker" button the following error showed up: Fatal error: Call to undefined method GMWDViewMarkers_gmwd::display() in /home/content/00/9525400/html/update/wp-content/plugins/wd-google-maps/admin/controllers/GMWDController.php on line 75

I found advise in a previous post about generating and submitting a new API, which I did. This did not fix the error. I also cleared internet cache but that didn't help either.

Then, I tried a different browser but got the same error.

Please help!!!!!

#70708

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Agapi G. replied the topic: HELP!!! fatal error

Hi Kathleen! Thanks for letting us know about this problem!

Please open a support ticket by sending an email to [email protected] Also grant us temporary WordPress admin access to your site. Our development team will take a look at the issue as soon as possible and figure out a solution.

Don't forget to mention the link to this forum thread in your email.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#70764

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kathleen brown replied the topic: HELP!!! fatal error

I sent email to support 4 days ago and have not had a response.

#71044

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Agapi G. replied the topic: HELP!!! fatal error

Hi Kathleen!

Looks like you haven't got our emails or they were filtered as spam. In any case, the problem on your Google Map WD has been resolved by our developers. Although the issue is partially fixed, your website theme also has Maps included, and there is a different conflict coming from the theme.

You can either contact your theme developers, or we can solve this issue for you if you are able to give us temporary FTP access. So please let me know which way you would like to go.

Thank you! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#71122

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