Wordpress Spider Video Player

kumar created the topic: Wordpress Spider Video Player

I have used spider video player in home page.
And this player will be effecting the text boxes in home page, when i try to type text in text box it's not working.
Please check the website gobetube.com/
Please check the video for understanding the issue recordit.co/ALGFwqYkDk

Please respond ASAP

#88425

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Agapi G. replied the topic: Wordpress Spider Video Player

Hi, Kumar!

Thank you for posting about this problem!

May we check the problem as a temporary Administrator of your WordPress site? Please send the login information using the contact form on this page. Our developers will check the issue as soon as possible and figure out a solution.

Make sure to mention the link to this forum thread in your message.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#88445

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kumar replied the topic: Wordpress Spider Video Player

Hi,
I have send the admin link through the contact form, please check and fix this issue ASAP.

#88465

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Agapi G. replied the topic: Wordpress Spider Video Player

Hi, Kumar!

Thank you, we received your support ticket. I will review it soon and get back to you.
Cheers!


Kind regards,
Agapi G.
Web-Dorado team
#88491

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kumar replied the topic: Wordpress Spider Video Player

Please make it ASAP

#88517

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Agapi G. replied the topic: Wordpress Spider Video Player

Hi, Kumar!

Surely, our developers are already looking, they will figure out a solution soon.
Cheers!


Kind regards,
Agapi G.
Web-Dorado team
#88549
The following user(s) said Thank You: kumar

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kumar replied the topic: Wordpress Spider Video Player

Really great agapi, it's working fine now.

Cheers!

#88565

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Agapi G. replied the topic: Wordpress Spider Video Player

Hi, Kumar!

That's wonderful! We are glad the problem is resolved. Please feel free to drop us a line any time you will need further assistance. We'll be happy to help!

If you have a few minutes, please share your rating for Spider Video Player on WordPress.org. Your feedback will help us improve the quality and features of the product, as well as our customer support service.

Let me provide you the link: wordpress.org/support/plugin/player/reviews/
Thank you so much! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#88581
The following user(s) said Thank You: kumar

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kumar replied the topic: Wordpress Spider Video Player

Please look this ASAP
The video is not auto played. it's need to user push for play.

Leave this issue i have fixed this issue.

Thanks

#88951

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Anoush replied the topic: Wordpress Spider Video Player

Hi, how are you ?

Could you please share the published video link here for taking a look the issue you have faced?

Thanks and have a great day!

#88975

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kumar replied the topic: Wordpress Spider Video Player

It's just a setting from slider theme, i did and now it's fixed.

Thanks for reply Anoush.

Cheers!

#88977

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Anoush replied the topic: Wordpress Spider Video Player

Great :)

Let me know if you need anything else.

Have a wonderful day!

#89013

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kumar replied the topic: Wordpress Spider Video Player

Slider auto play not working in mobile.

I have inform that in email some minutes ago.

I have informed this by mail to her.
Agapi Gharibyan
Web-Dorado SUPPORT

#89027

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Anoush replied the topic: Wordpress Spider Video Player

Dear Kumar,

Yes and we have already checked this out. You have been emailed.

#89043

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kumar replied the topic: Wordpress Spider Video Player

Hi Anoush,

This is very important and need to fix this ASAP.

Please check this with high priority.

#89045

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Anoush replied the topic: Wordpress Spider Video Player

Daer Kumar,

Autoplay works as it should, if it doesn't autoplay on your end, please let me know which browser do you test with?

#89053

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kumar replied the topic: Wordpress Spider Video Player

Auto-play not working only in mobile, we have used chrome browser in mobile.

Anoush, also i have sent the admin login details from mail please check that

#89057

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Agapi G. replied the topic: Wordpress Spider Video Player

Hello, Kumar!

Please note, that unfortunately, autoplay is generally disabled by mobile browsers, rather than Spider Video Player (or any other video player). Check this blog post, which precisely describes why the browsers disable the autoplay.

Quoting:
"iOS not only prevents autoplay but also preloading the video until the user initiates it.

Android has disabled autoplay in versions 4.1+."


Please feel free to let us know in case you have questions.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#89061

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kumar replied the topic: Wordpress Spider Video Player

Also some of laptop are not auto-played videos, i have check my site everything working fine but my client have this issue.
He using chrome in windows 8.1

I don't why this was happening only for him.

The same action happened in his laptop video play button in the state of pause but video not played like mobile version.

#89063

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Agapi G. replied the topic: Wordpress Spider Video Player

Hey, Kumar!

There could be a conflict with a browser extension on your end. I have just tested with Google Chrome on a Windows 8.1 computer, but the autoplay was done properly. Could you please check this animated screenshot ?

Cheers!


Kind regards,
Agapi G.
Web-Dorado team
#89073

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kumar replied the topic: Wordpress Spider Video Player

Here also i can't found any problem with video auto play.

But client side having an problem, he also checked in Firefox and IE but the issue is same.

Is, there any minimum requirement for video player that means flashplayer version or some thing related to system requirements.

Thanks my friend for the reply.

#89075

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Agapi G. replied the topic: Wordpress Spider Video Player

Hello, Kumar!

There are no limitations on Flash Player versions. However, it would be best if the latest update was installed.

And as I mentioned, there could be a conflict with browser extensions on your client's computer. Could you please ask them to check the player after disabling all browser extensions?

Let us know how it goes.
Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#89081
The following user(s) said Thank You: kumar

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kumar replied the topic: Wordpress Spider Video Player

I will inform this to client and let you know.

Thanks Agapi for the reply

#89083

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