Thumbnail Pops Up in Video Area

Michael created the topic: Thumbnail Pops Up in Video Area

The thumbnail for the first video in the playlist always pops up in the video area for 2 seconds prior to the video automatically starting. I'm using the free version with Wordpress but would like to purchase the premium version if this error has been fixed.

Thanks for any help you have to offer.

#21612

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Support replied the topic: Thumbnail Pops Up in Video Area

Dear Michael,

Could you please give us a link, where we could see this problem?
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#21644

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techenko replied the topic: Thumbnail Pops Up in Video Area

I have the same problem.
Have you found a solution?

#22594

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Michael replied the topic: Thumbnail Pops Up in Video Area

The support group fixed the problem after I allowed them to sign into my web site but did not tell me what the fix was. One of the previous updates mentions flushing your cache. You probable should do this before contacting them. Hope this helps.

#22633
The following user(s) said Thank You: techenko

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