HTML5 Videos Do Not Display

Jeff B. created the topic: HTML5 Videos Do Not Display

I have posted several mp4 videos and put them under a playlist set to HTML 5 mode but when I place them on a page and try to play them it displays the video player but with a blank screen. When I switch the playlist to Flash mode the videos display correctly.

#17960

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Support replied the topic: HTML5 Videos Do Not Display

Dear customer,

Please convert your video to mp4 for HTML5 here: www.online-convert.com/

Probably the mp4 you use is not for HTML5. If it doesn't fix your issue, plesae contact us again.


Best regards,
Web-Dorado team


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#17970

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Jeff B. replied the topic: HTML5 Videos Do Not Display

Thanks for the link. I tried online-convert.com and a few other converters to convert the file to HTML5 mp4 format and the video is still not displaying.

#18092

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Support replied the topic: HTML5 Videos Do Not Display

Dear Jeff,

Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll look into your issue as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#18102

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