Player not showing on IPad, IPhone, etc

Des Lawton created the topic: Player not showing on IPad, IPhone, etc

Irrespective of video file type (even when there is no video file linked to the player) I cannot get it (the player)to show up on the IPad, IPhone, etc. The space taken by the player is there but it is blank.

I purchased this player almost two years ago on the understanding that it would be made compatible with mobile devices but, to date, I have been twiddling my thumbs. Very disappointing.

#16960

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear customer,

Can you please tell us the format of the file. Also can you please give us a link to your video player page?


Best regards,
Web-Dorado team


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#16964

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Des Lawton replied the topic: Player not showing on IPad, IPhone, etc

The URL is www.sanbaoschool.co.uk/testvid/

The player shows, and some of the video works, on the PC. The player does not appear on the IPad, or IPhone.

I have three videos linked to the player

one from Youtube.............. and I know that this will not play on the IPad. This plays on the PC
two from Vimeo............... neither of which want to stream but I can get them to play when doing a straight embed.
vimeo.com/99431573 ? and vimeo.com/104587370



Can I stream Vimeo through Spider Player? If not, can you recommend where I can host the videos so that they will play in the IPad?

#16972

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear customer,

Unfortunately our plugin doesn't support Vimeo as well. You should download these videos, convert them to .mp4 and upload. In this case the videos will work properly.


Best regards,
Web-Dorado team


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#16974

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Des Lawton replied the topic: Player not showing on IPad, IPhone, etc

I already have these videos on MP4 format............... Upload theme to where?

Are you saying that I should host the videos on my server and stream from there?

Will this fix the issue of the PLAYER not appearing on IPad, IPhone, etc.

Does your player support ANY video hosts such as Vimeo?

edit
I have uploaded an MP4 file to my server and it plays on the PC.......... BUT THE SPIDER VIDEO PLAYER is still not appearing on the IPhone, or IPad.

#16977

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear customer,

Just upload the videos to your video player in .mp4 format, publish them and they will work on Iphone, Ipad as well. Unfortunately no, it doesn't support such hosts.


Best regards,
Web-Dorado team


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#16978

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Des Lawton replied the topic: Player not showing on IPad, IPhone, etc

I have done as you instructed. Except Spider Video Player does not appear on the page if you are using IPad, or IPhone :evil:

Please note that the issue is not that of the Player not appearing, never mind the video. If you do not believe me, please visit www.sanbaoschool.co.uk/testvid/ using an IPhone, or IPad.

edit I have just noticed that the , paid for, version that I have is Version 2.3 and the latest version (Spider Video WordPress Player) is 1.5.2

Has the player been revamped since I bought it as it has not updated since then. Could this be the reason why it does not appear on IPad?

edit 2 I have deleted my, paid for, version and installed the free version............... The player is now working on the IPad :) but it is watermarked. How do I go about getting a hold of the current paid version? I purchased my copy on 16/12/2012

#16982

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear customer,

We have sent the latest version(2.5.2) to your mail. Please check it.


Best regards,
Web-Dorado team


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#17005

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Des Lawton replied the topic: Player not showing on IPad, IPhone, etc

All is now fine and dandy :) I have installed the new version that you sent. Thanks for your great help.

#17016

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Philip Watkin replied the topic: Player not showing on IPad, IPhone, etc

I did all the above advice, but my player does not appear on android etc, webpage is 3ddesignshop.com/animated-logos/ any ideas?

#17324

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear Philip,

Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.


Best regards,
Web-Dorado team


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#17341

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Philip Watkin replied the topic: Player not showing on IPad, IPhone, etc

I've sent those details to you this morning, did anyone look at it yet?

#17344

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Support replied the topic: Player not showing on IPad, IPhone, etc

Dear Philip,

We are sorry for late reply. We will look into your issue and contact you as soon as possible. Thank you.


Best regards,
Web-Dorado team


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#17354

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