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TOPIC: Video Does Not Play

Video Does Not Play 10 years 3 months ago #12410

I just purchased the pro version and the videos do not play, neither the ones from YouTube nor the one on my server. I'm stuck. gretchentroop.com/test/videos/
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Video Does Not Play 10 years 3 months ago #12411

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Dear Grethchen,

All videos are playing properly. Can you please tell us your issue more detailed?
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Video Does Not Play 10 years 3 months ago #12412

They are working now, but only if I make the id value 0, i.e. only plays in Flash, which means it doesn't work on iOS devices. If I chose 1 it doesn't play at all. Also the loading is VERY slow. I could use some suggestions about speeding it up as well. Thank you for the help!
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Video Does Not Play 10 years 3 months ago #12415

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Dear Gretchen,

The videos you are using are from youtube. That's why it is not working on iOS devices. Please convert your videos to .mp4 and they will work on iOS as well.
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Last Edit: 10 years 2 months ago by Support.
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Video Does Not Play 10 years 2 months ago #12687

Why is it that I can watch youtube videos on my iPad but I cannot watch youtube videos posted through the professional version of the Spider Video Player?
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Video Does Not Play 10 years 2 months ago #12712

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Dear Gerald,

Youtube doesn't allow other plugins to set videos in HTML5 format. You should convert the videos to .mp4, .ogg or .webm format.
Youtube videos work in HTML5 only with standard Embed iframe videos.
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Video Does Not Play 10 years 1 month ago #14603

It seems you are having issues with format incompatibility , convert your format to compatible one,it's wrong to submit to :blink: :blink: youtube in html 5
Last Edit: 10 years 1 month ago by haris awais.
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Video Does Not Play 10 years 1 month ago #14605

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Dear customer,

Can you please tell us your issue more detailed ?
Best regards
Web-Dorado team

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Video Does Not Play 9 years 11 months ago #16554

I am having the same issue. The video plays on the PC, but not on iPad.
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Video Does Not Play 9 years 11 months ago #16555

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Dear Asiri,

You should convert the videos to .mp4, .ogg or .webm format.
If the problem persists, please give us a link to your site.
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Video Does Not Play 9 years 11 months ago #16562

Thanks for the quick reply.

The video is in fact in .mp4 format. Here is the link to my test page. - asiri.godage.net/?p=118

Regards,

Asiri.
Last Edit: 9 years 6 months ago by Support.
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Video Does Not Play 9 years 11 months ago #16563

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Dear Asiri,
Could you please give us (to This email address is being protected from spambots. You need JavaScript enabled to view it.) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.
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Video Does Not Play 9 years 11 months ago #16564

Thanks. I have emailed you the details.
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Video Does Not Play 9 years 11 months ago #16578

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Dear Asiri,

Thank you. We will look into your issue and contact you as soon as possible.
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Video Does Not Play 9 years 8 months ago #19735

Hi,

I have 3 videos on my play list. They are all in MP4 format and they are all hosted in the same Amazon S3 bucket. Two of the three play vey well, but one does not load. The one which does not play was made in Movie Maker and is about four minutes long. The others were made in VideoMakerFX and are both just over a minute long.

This is so frustrating. Any suggestions as to why this is happening and what can be done to fix it?
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Video Does Not Play 9 years 8 months ago #19737

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Dear Roberet,

Could you please give us the video URLs, which are hosted on Amazon S3? If you have privacy concerns, please feel free to send them to This email address is being protected from spambots. You need JavaScript enabled to view it..
Thank you.
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Video Does Not Play 9 years 8 months ago #19738

Hi,

I have sent the information to you in an email. I hope you have got it.
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Video Does Not Play 9 years 8 months ago #19739

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Dear Roberet,

We have received the e-mail.
Thank you.
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Video Does Not Play 9 years 8 months ago #19740

The further information you have requested has been emailed to you.
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