Poster image not showing
Hugh Swan created the topic: Poster image not showing
Hi, my video poster image for a video hosted on the web site server is not showing. Any suggestions? I am using a .png that works OK using an alternative player.
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10 years 9 months ago
Support replied the topic: Re: Poster image not showing
Dear Hugh,
We will update the player in a day and the updated version will be sent to you as soon as it will be available.
Best regards,
Web-Dorado team
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10 years 9 months ago
Hugh Swan replied the topic: Re: Poster image not showing
Hi, I need t start using this. What image types should work for the movie poster please?
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10 years 9 months ago
Support replied the topic: Re: Poster image not showing
Dear Hugh,
JPG, PNG.
Best regards,
Web-Dorado team
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10 years 9 months ago
Hugh Swan replied the topic: Re: Poster image not showing
OK, I have tried both and neither showing. Is there a specific folder that must be writable? I can see the thumbnail showing when I set up the video. This is a sample page: www.regulatortv.co.uk/category/conference-q-a/
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10 years 8 months ago
Administrator replied the topic: Re: Poster image not showing
Dear Hugh,
We've sent you the video player .zip file. Please, reinstall and see if it works. If not, please provide us with admin access ([email protected]).
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10 years 8 months ago
Richard Heinz replied the topic: Re: Poster image not showing
Just install the purchased version yesterday and I am having the same problem. destinymakers.org
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10 years 8 months ago
Support replied the topic: Re: Poster image not showing
Dear Richard,
This version is not yet available in the plugins directory. It will be updated in the upcoming days. However, I've sent you the installation file via email.
Best regards,
Web-Dorado team
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10 years 8 months ago