Poster image not showing

Hugh Swan created the topic: Poster image not showing

Hi, my video poster image for a video hosted on the web site server is not showing. Any suggestions? I am using a .png that works OK using an alternative player.

#4725

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Support replied the topic: Re: Poster image not showing

Dear Hugh,

We will update the player in a day and the updated version will be sent to you as soon as it will be available.


Best regards,
Web-Dorado team


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#4732

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Hugh Swan replied the topic: Re: Poster image not showing

Hi, I need t start using this. What image types should work for the movie poster please?

#4840

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Support replied the topic: Re: Poster image not showing

Dear Hugh,

JPG, PNG.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#4842

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Hugh Swan replied the topic: Re: Poster image not showing

OK, I have tried both and neither showing. Is there a specific folder that must be writable? I can see the thumbnail showing when I set up the video. This is a sample page: www.regulatortv.co.uk/category/conference-q-a/

#4891

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Administrator replied the topic: Re: Poster image not showing

Dear Hugh,

We've sent you the video player .zip file. Please, reinstall and see if it works. If not, please provide us with admin access ([email protected]).

#4911
The following user(s) said Thank You: Hugh Swan

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Richard Heinz replied the topic: Re: Poster image not showing

Just install the purchased version yesterday and I am having the same problem. destinymakers.org

#4921

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Support replied the topic: Re: Poster image not showing

Dear Richard,

This version is not yet available in the plugins directory. It will be updated in the upcoming days. However, I've sent you the installation file via email.


Best regards,
Web-Dorado team


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Wordpress plugins ,
Drupal modules
#4936

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