No video loads - "No media"

Blackpill created the topic: No video loads - "No media"

Hi,

Bought your videoplayer yesterday. When I'm trying to add a sample video (MP4), or whatever, the flash-video-player (module) says, "No media". When trying the HTML5 player (module) we just get a blue screen.

When trying to load the videoplayer via the plugin within an article, nothing happens at all.

I have tried everything I can think of. I need support, so it's OK if you want to login to my system and check what's wrong.

Maybe it's a jQuery conflict? I tried to unpublish all jQuery modules/plugins though, with no success.

TIA!

#2460

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Support replied the topic: Re: No video loads - "No media"

Dear Blackpil,

Please give us a link (to [email protected]) to your site and temporary admin user account, and we will try to find out the problem as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#2461

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Blackpill replied the topic: Re: No video loads - "No media"

I saw you logged in earlier today. Thanks! Did you find anything about this issue?

/Blackpill

#2468

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Blackpill replied the topic: Re: No video loads - "No media"

FYI - I just updated my Joomla from version 2.5.8 to 2.5.9 (stable), but the issue persists.

#2469

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Support replied the topic: Re: No video loads - "No media"

Dear Balckpill,

Our programmers are looking into it. We'll notify you when the problem will be fixed.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#2475
The following user(s) said Thank You: Blackpill

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Blackpill replied the topic: Re: No video loads - "No media"

Huge thanks for all your fantastic help and support! I will absolutely buy more products from you, for my future clients!

Thank you so much!

/Blackpill

#2480

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Shane replied the topic: Re: No video loads - "No media"

Hi,

Was there a fix for your solution?

I am having the same trouble. The player and themes are coming up perfectly but no playlist is playing and no thumbnails are showing.

I have tried both flash and HTML5. I am using Youtube links.

I would really love to use this product, but need to see it working on my site first.

Cheers,

Shane.

#3251

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Support replied the topic: Re: No video loads - "No media"

Dear Shane,

The problem can occur from number of reasons. So the best way is to give us (to [email protected]) admin access to your site and we'll try to fix the problem as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#3253

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