everything is published and enabled

using the plugin for player in article

{loadspidervideoplayer playlist=[2] theme=[1] priority=flash}

Dear Virginia Garnitz,

Be sure that you enabled Content - Load Spider Video Player in the plugin list of your Joomla site.

You should insert this short code in the article:
{loadspidervideoplayer playlist=2 theme=1 priority=flash}

Best regards
Web-Dorado team

the content-load spider player plugin is enabled
all I get is a black box

Dear Virginia,

Please make sure you have done the steps correctly described in manual: web-dorado.com/spider-video-player-guide-step-1.html

If you've done everything right and the problem persists, please give us temporary admin access (to [email protected]) to your site and we'll try to solve the problem as soon as possible.

I had triple checked the installation, settings, publishing and enablings before posting the first time.

I've sent you the login info.