Spider Video Player PRO stopped playing the videos

Alvaro created the topic: Spider Video Player PRO stopped playing the videos

For some years I have being using Spider Video Player PRO, but recently it stopped working.
The videos keep loading and don't play.
I have being looking for the problem, but I could not find it. Everything looks OK.
The site and page it is, is beloalter.com.br
Thank you for any help.

#58023

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Spider Video Player PRO stopped playing the videos

Hello Alvaro!

Thank you for posting about this problem!

Looks like this issue is the conflict with Joomla's latest update. Could you please make sure to install the latest version of the product and see if it resolves the problem?

If you have Pro and your subscription period has ended, please contact us by e-mail ([email protected]) and give temporary Super User access to it. Our development team will resolve the problem for you.

Also please let me know if the extension was customized on your website in any way. Make sure to indicate the link to this forum topic in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#58157

Please Log in or Create an account to join the conversation.


Time to create page: 0.158 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us