Pictures won't display - thumbnail/full

Louise created the topic: Pictures won't display - thumbnail/full

The thumbnail picture will show when clicked on - what do I do to get this pictures to show?

#55185

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Agapi G. replied the topic: Pictures won't display - thumbnail/full

Dear Louise,

Thanks for keeping us posted about this problem!

Could you please check if PHP GD2 library is enabled on your website? It is essential for creating thumbnails, resizing images and so on.

Or otherwise we will take a look at the problem from your website admin. Please let me know whether enabling GD2 library resolves the problem.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55307

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Louise replied the topic: Pictures won't display - thumbnail/full

It is enabled

Please advise next step - since we need this up and running soon

#55545

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Agapi G. replied the topic: Pictures won't display - thumbnail/full

Dear Louise,

I am guessing enabling did not resolve the issue on your Spider Catalog. In that case could you please contact our support team by e-mail ([email protected]) and give temporary admin access to your website?

Our development team will take a look at the problem on your website and provide a solution as soon as possible. Also please make sure to include the link to this forum topic in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#55595

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