Responsiveness

Julie Hunkar created the topic: Responsiveness

We've installed this on a site using a Genesis child theme. None of the possible layouts are responsive. I've made a test page with the various layout choices on it:

www.conservativewebdesign.com/test-menu/

I've tried it with a default WordPress theme and with the default Genesis theme and neither helps.

I've been through the CSS of our theme looking for anything that might conflict, but did not find anything that helped.

I also tried Automatic Responsive Tables and Magic Liquidizer Responsive Table plugins, neither of which did anything.

Any assistance you can give would be appreciated.

Julie

#65232

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Agapi G. replied the topic: Responsiveness

Hi Julie! Thank you for letting us know about this problem!

Could you please add the following code to style.css file or custom CSS editor of your website theme? It will resolve the problem of the catalog not taking the width of your container.

#productMainDiv {
   margin-left: 0 !important;
   margin-right: 0 !important;    
}

Let me know if it works.
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#65266

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Julie Hunkar replied the topic: Responsiveness

It stays within the container now, but it does not become responsive when made smaller.

#65338

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Agapi G. replied the topic: Responsiveness

Hello Julie!

That's right, I noticed the problem on a smartphone. Could you please open a ticket by sending an e-mail to [email protected]? Kindly give us temporary WordPress administrator access to your website and mention the link to this forum thread in your e-mail.

Our development team will take a look at the problem as soon as possible and figure out a solution.
Thanks! Hope you have an amazing day!


Kind regards,
Agapi G.
Web-Dorado team
#65380

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Julie Hunkar replied the topic: Responsiveness

I've sent the login to [email protected]

#65434

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Agapi G. replied the topic: Responsiveness

Thank you for opening a ticket, Julie!

I have reviewed it and assigned to our development team. They will fix the problem soon and I'll make sure to notify you right after hearing from them.

Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#65454

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Agapi G. replied the topic: Responsiveness

Hi Julie!

I am happy to inform you, that the problem on your Spider Catalog plugin has been resolved! It turns out, that you were using an older version of the product, which was not responsive. Our development team has installed the very latest, and this fixed the issue.

Could you please check your catalog page and confirm, that the items are displaying properly on mobile devices?
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#65586

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