Image display problem
formay created the topic: Image display problem
Hi;
All images can not properly displayed on both front and back end. It can only be seen when click to enlarge. Please help!!
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7 years 4 months ago
Agapi G. replied the topic: Image display problem
Hello! Thank you for letting us know about this issue!
Could you please send an e-mail to [email protected] and give temporary admin access to your website? Our development team will take a look at the problem and figure out a solution as soon as possible.
Also please make sure to mention the link to this forum thread in your e-mail.
Thanks in advance! Have a great day!
Kind regards,
Agapi G.
Web-Dorado team
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7 years 4 months ago
jacoba55 replied the topic: Image display problem
Hi,
Same here. Pictures show a broken link on the admin and on the front end but the popup/enlarge works fine. I think the latest Joomla update is causing this.
See attachment
Did send an email to [email protected] with forum thread and login for the backend.
Thank you
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7 years 4 months ago
Agapi G. replied the topic: Image display problem
Greetings! Thanks for letting us know about this!
Could you guys check whether PHP GD 2 library is enabled on your website? It needs to be turned on, so the extensions can work with images, e.g. create their thumbnails.
You can check this by executing phpinfo() function in a .php file on your websites.
Thank you!
Kind regards,
Agapi G.
Web-Dorado team
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7 years 4 months ago
Agapi G. replied the topic: Image display problem
Hey!
In that case please submit a support ticket by sending an e-mail to [email protected]. Kindly give us temporary admin access to your webiste.
Our development team will take a look at the issue of image thumbnails as soon as possible and figure out a solution as soon as possible. Also please make sure to indicate the link to this forum thread in your e-mail.
Thanks in advance!
P.S. In case you have already opened a ticket and received a reply from us, please disregard this post.
Kind regards,
Agapi G.
Web-Dorado team
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7 years 4 months ago
formay replied the topic: Image display problem
Hello;
Problem was solved by enable PHP GD 2 library, thank you very much for your help!!
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7 years 4 months ago
Agapi G. replied the topic: Image display problem
That's fantastic! We are very glad the problem was resolved!
Please don't hesitate to let our team know in case you face other problems.
We'll gladly assist you with them.
Thanks, have an amazing weekend!
Kind regards,
Agapi G.
Web-Dorado team
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7 years 4 months ago
jacoba55 replied the topic: Image display problem solved
Dear Web-Dorado,
Thank you so much for your service. Everything works fine now.
I promise to buy the pro version
THANKS AGAIN! Wishing all you wonderful people a GREAT weekend.
Kind regards,
Coby
the Netherlands
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7 years 4 months ago
Agapi G. replied the topic: Image display problem solved
Hey Coby! You are most welcome, we're very glad the problem was resolved!
Please make sure to notify us, when you purchase the pro version, since our developers might need to implement the solution on the Pro version too. The issue was a conflict with your website configurations, so it might occur with Spider Catalog Pro also.
Thanks! Have a fantastic weekend!
Kind regards,
Agapi G.
Web-Dorado team
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7 years 4 months ago
Jessy replied the topic: Image display problem solved
Hi, I have the same issue with the thumbnails previews in the galery and the image details since the last Joomla Update 3.6.7.
I am running and the problem still here and I am now on 3.7.0 version. Everything worked fine before this.
In fact, the page display only one thumbnail and the others on the page seem to be broken links but the enlarged version works fine.
I tried the GD solution and the settings were already enabled.
Can you help me?
Here is the link to see the problem :
www.marcelmarois.com/index.php/en/works/tapestry.html
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6 years 7 months ago
Agapi G. replied the topic: Image display problem solved
Hi Jessy!
Thank you for reporting this issue!
We are not sure if this is a bug related to latest Joomla update. Can we please check on your website? We will release an update, in case we find out that the issue is general.
Please send temporary WordPress administrator access to your website using
this contact form.
Also make sure to indicate the link to this forum thread in your message.
Thanks! Have a wonderful day!
Kind regards,
Agapi G.
Web-Dorado team
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6 years 7 months ago