Unable to add image

Ivar Johansen created the topic: Unable to add image

After upgrading Joomla from 3.4.8 to 3.5.1 I am unable to add images. I get the image catalog but when choosing an image and cklick on insert, nothing is happening.
My spider catalog is old 1.7.1 so I installed the site locally and upgraded to 1.8.10. Then I get :

You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ') AND published=1 order by ordering' at line 1 SQL=SELECT * FROM #__spidercatalog_product_categories WHERE id IN () AND published=1 order by ordering

#61907

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Hello Ivar! Thank you for keeping us posted about this problem!

There are no known problems as you are facing, so it's perhaps also conflicting with another extension. Could you please submit a support ticket for this issue? You can do that by sending temporary Super User access to your website.

Please indicate the link to this forum topic in your message. Our developers will take a look at the issue and figure out a solution as soon as possible.
Thank you in advance!

Have a nice day!


Kind regards,
Agapi G.
Web-Dorado team
#61935

Please Log in or Create an account to join the conversation.


Brad replied the topic: Unable to add image

I am having the same problem when entring images

#62093

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Hi Brad! Thank you for letting us know about the issue!

Please note, that the problem on Ivar's website has been occurring because a Javascript file was missing, and also there was a conflict with element classes. So it was specific to that website.

Can we take a look at the issue on your website from its admin? Please send temporary Super User access credentials to [email protected] Our development team will provide a solution to the issue as soon as possible.

Also make sure to mention the URL to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#62169

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Hello Brad!

I am happy to inform you, that the problem of image uploads has been resolved on your Spider Catalog. Our developers will provide an update with the fix for this issue soon.

Could you please check your catalog and confirm, that it is now functioning properly?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#62555

Please Log in or Create an account to join the conversation.


Zdenek replied the topic: Unable to add image

Hello,
I am facing to the same problem:
Joomla! 3.6.1 Stable
Spider Catalog Lite Version: 1.8.10


when I want to add/upload image, so the image is not added
for sure I have added permissions 777 on /media/com_spidercatalog/upload/
also I have tried another browser, but still cannot upload picture, even I see nothing in apache error log

thanks for any hint

Regard Zdenek

#67296

Please Log in or Create an account to join the conversation.


Zhanna Khachatryan replied the topic: Unable to add image

Hi Zdenek,

Thanks for your inquiry.

Can you please write us at [email protected] and provide full admin access to your website? Our developers will check and solve your issue.

Please also mention this forum post URL in your email.


Kind regards,
Zhanna K.
Web-Dorado team

Try out our brand new plugins:

MailChimp WD
Google Analytics WD

Explore them and share your thoughts!
#67330

Please Log in or Create an account to join the conversation.


Glenn replied the topic: Unable to add image

Hi Team,

even i am having the same trouble in my catalog.

Can you please help me resolve this issue.

#71972

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Hello Glenn! Thanks for letting us know about this problem!

Could we take a look at it? Please give us temporary Super User access to your website. You can send this info using the contact form on this page: goo.gl/7SbEU1

Also make sure to indicate the link to this forum thread in your message. Our developers will check the problem as soon as possible and figure out a solution.

Thanks! Enjoy the weekend!


Kind regards,
Agapi G.
Web-Dorado team
#72062

Please Log in or Create an account to join the conversation.


Glenn replied the topic: Unable to add image

Hi Agapi,

I have sent an email

The URL is Www.dmsworld.in

Can you please have a look.

#73627

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Thank you Glenn!

We have received the temporary access information! I will review your ticket soon and assign it to our development team. They will figure out a solution ASAP.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#73639

Please Log in or Create an account to join the conversation.


TAMARA replied the topic: Unable to add image (similar problem to others)

Howdy!
I am having the same issue that in product view, (and even in the back end view) I cannot seem to see my product images. I'm afraid I am behind a network firewall and will be unable to give you admin priviledges .. is there another way you can help me to troubleshoot this issue? I am tinkering around with this extension and think you all have done a GREAT job! I love the flexibility. I just really need to see the thumbnail view. :(


Help!

#79311
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image (similar problem to others)

Hello Tamara!

Firstly, thank you so much for your kind words about Spider Catalog extension! We appreciate your feedback!

As for the problem, could you please check if PHP GD 2 library is enabled on your website? It is required for processing functions with images, and these kind of problems can occur, when GD 2 is disables.

You can check this by running phpinfo(); function on your site.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#79463

Please Log in or Create an account to join the conversation.


Søren Rahbek replied the topic: Unable to add image (similar problem to others)

Hi there,
I am having the same problem after updating to Joomla 3.6.5.
Could you please help me? I am not sure if I have the right account to hav your support, if not I will sign up.

Homepage: cleancarpet.dk/v2/index.php/hjem



Best regards
Søren Rahbek

#80191

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image (similar problem to others)

Hello Søren!

Thank you for letting us know about this issue!

Could you please submit a support ticket, and send us temporary Super User access through this form ? Our development team will take a look at the issue as soon as possible and figure out a solution.

Also make sure to indicate the link to this forum topic in your message.
Thank you! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#80469

Please Log in or Create an account to join the conversation.


Vjeran Juhas replied the topic: Unable to add image

Hello.

I have an issue also not being able to add images. It happend recently, probably after a joomla update (version 3.6.5).
The segment for adding images doesn't show as a pop-up but in full window and the "Insert" and "Cancel" buttons don't work.

Thank you.

#86029

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Unable to add image

Hello Vjeran!

Thank you for letting us know about this issue!

May we check the problem as a temporary Super User of your Joomla site? Our development team will provide a solution as soon as possible. Please send the login information using the contact form on this page.

Also make sure to indicate the URL of this forum topic in your message.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#86059

Please Log in or Create an account to join the conversation.


Time to create page: 0.215 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us