Add Image not working - puts image in description

Stephen created the topic: Add Image not working - puts image in description

Client emailed me saying that he was unable to use the "Add Image" features while adding new products to the website. I tested and confirmed.

When you "Add Image" it adds it to the product description, rather than the fields above. Consequently, he is unable to add a preview image.

I was able to manually type the file path into the image field, and that worked. However, I can't ask the client to do that ongoing.

Any help?

#32933

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Support replied the topic: Add Image not working - puts image in description

Dear Stephen,

Could you please contact us to [email protected] and provide temporary admin access to your website? We'll fix the problem on your product as soon as possible.

Please mention the URL to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


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#32951

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