403 Forbidden Error Page

AMBER created the topic: 403 Forbidden Error Page

Hi there,

I've just purchased your pro version and cannot click anywhere on the calendar without getting this error:

"agent.trustjane.com 403 Forbidden Error Page

If you arrived here due to a search or clicking on a link click your Browser's back button to return to the previous page. Thank you.

IP Address: 70.59.39.111"

You can see for yourself here: agent.trustjane.com/about-us/jane-university/

Please advise.

Thanks,
Amber

#44777

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: 403 Forbidden Error Page

Dear Amber,

Thank you for informing us about this issue!

Please send an e-mail to [email protected] and give temporary admin access to your website. Our developers will check the issue out and will figure out a solution as soon as possible.

Also make sure to mention the URL to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#44841

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: 403 Forbidden Error Page

Dear Amber,

I am happy to let you know, that the problem has been resolved on your calendar! Our developers have added the following code in the beginning of all files (except frontend_functions.php) in /spider-event-calendar/front_end directory:

$path_sp_cal = '';

Please check your calendar popup and confirm, that the plugin already works properly.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#45231

Please Log in or Create an account to join the conversation.


AMBER replied the topic: 403 Forbidden Error Page

Hi Agapi, Thanks for getting this resolved! Looks to be working now you can close this topic :)

#45293
The following user(s) said Thank You: Agapi G.

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: 403 Forbidden Error Page

Dear Amber,

You're welcome! Please feel free to let us know any time you have other questions. I will be happy to assist you.

Could I ask you to kindly post your feedback about Spider Calendar on WordPress.org, sharing your personal experience with the product and our service? Our team would greatly appreciate that.

Here's the plugin page link:
wordpress.org/support/view/plugin-reviews/spider-event-calendar

We'd love to hear from you!
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#45347

Please Log in or Create an account to join the conversation.


jimF replied the topic: 403 Forbidden Error Page

403 Forbidden Error Page

If you arrived here due to a search or clicking on a link click your Browser's back button to return to the previous page. Thank you.

click on any button or link ERROR

This is the Developer Version

#56595
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: 403 Forbidden Error Page

Dear user,

Thanks for letting us know about this problem!

Please make sure to have the very latest version of Spider Calendar installed to your website (1.5.42 Lite / 2.5.42 Pro). In case it is the latest, then please contact our team by e-mail ([email protected]) and give temporary WordPress admin access to your site.

Our developers will check the issue on Spider Calendar popup and figure out a solution as soon as possible. Also please make sure to include the link to this forum topic in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#56629

Please Log in or Create an account to join the conversation.


Klaus Schmidt replied the topic: 403 Forbidden Error Page

It looks like the work you are doing is great, useful and practical. However, I received the same 403 error every time I click on any link in the calendar.

www.squirrelfarm.ca/locations
SpiderCal version is 1.5.44 an WP 4.3.5

I did add the suggested line to all files but the ...function.php although it is two versions higher as shown in this thread, without any change in behavior. This is esp. strange since I was still logged in as admin. Any suggestions?

#66458

Please Log in or Create an account to join the conversation.


Zhanna Khachatryan replied the topic: 403 Forbidden Error Page

Hi Klaus,

Thanks for your inquiry.

Klaus, can you please write us at [email protected] and provide full admin access to your website?

Our developers need admin access for being able to check and solve your issue.

Klaus, please also do mention this forum thread URL in the subject line of your email.


Kind regards,
Zhanna K.
Web-Dorado team

Try out our brand new plugins:

MailChimp WD
Google Analytics WD

Explore them and share your thoughts!
#66534

Please Log in or Create an account to join the conversation.


Time to create page: 0.232 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us