Hovering on an event shows blank cloud!

Jason Coen created the topic: Hovering on an event shows blank cloud!

Hey guys.. Just bought the full version after using the lite version forever... Just one problem.. I looked but can't find the answer... When I hover over an event (calendar is a module), The cloud is blank... shows no details. I can only see details when I click the date... Thanks.

Joomla 2.5 hosted by GoDaddy

site is here: sheffieldtownship.com

#40513

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

Thank you for letting us know about this issue!
The problem is, that the text in popup is white, rather than being blank. It picks the color you have defined as category color, which is currently #FFFFFF.

Please change it to another color, so that the text in cloud popup will be visible.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#40547

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Jason Coen replied the topic: Hovering on an event shows blank cloud!

I should have mentioned that I have checked that setting in the module already and it read as #000000 which translates to black... Should I be looking somewhere else?

#40593

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

That's very strange! You are looking in the right direction, so there might be another problem within the module.

Could you please open a support ticket by e-mailing us at [email protected]? Kindly give us temporary admin access to your website, so we can check the issue and provide the necessary solution.

Also don't forget to mention the link to this forum topic in your e-mail.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#40653

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Jason Coen replied the topic: Hovering on an event shows blank cloud!

I shall do that. Thank you!

#40701

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

Thanks a lot for sending the access!

I assigned your ticket to our developers and they will work on the problem soon. But could you please set the user role to Super User? Seems like it is Administrator now and we are not able to view module settings.

Thank you in advance!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#40769

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Jason Coen replied the topic: Hovering on an event shows blank cloud!

Now set to SuperUser.. Thanks

#40773

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

Thank you very much!
Our developers are already taking a look at his issue. I will get back to you as soon as I have a response from them.

Thanks and have a great week!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#40875

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

Please be informed, that the text color is manually changed to black on your calendar module. Could you check it and confirm, that the cloud displays properly now?

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#40965

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Jason Coen replied the topic: Hovering on an event shows blank cloud!

I can confirm that the cloud text does now show the text is black. Thank you for you help. Much appreciated.

Now may I ask what was the problem? Module? Template? Thanks!

#40977

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Support replied the topic: Hovering on an event shows blank cloud!

Dear Jason,

You're welcome! Please feel free to let us know whenever you have other support requests.

As mentioned a few posts above, you chose the event category label white. This color is also picked for text in popup cloud. Therefore we have changed the color of this text and manually set it to black from the module code.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#41069

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