Single player does not show player, just loads

Mel created the topic: Single player does not show player, just loads

Hello

I have set the player to single to play one track.
The article just shows a blue box and shows that it is loading, there is nothing in the player to start.
I even tested it to display as a different colour but nothing works there as well.

Could you please assist?
Thank you.
Mel

#65764

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Agapi G. replied the topic: Single player does not show player, just loads

Hello Mel! Thank you for letting us know about this issue!

There might be a Javascript conflict with your website template. Would you please give us temporary Super User access to your website? Our development team will take a look at the issue as soon as possible and figure out a solution.

Please send the access information to [email protected], referring to this forum topic.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#65818

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