Cant nearly do any changes

Mike Schumacher created the topic: Cant nearly do any changes

Hello I installted the Player today an it installed fine.

But I can't upload any tracks. I get an error code 1. I uploaded tracks with ftp and the are shown but I can't get them playing.

I also can't ad a playlist in the module. It desapear after saving.

I also can't change a playlist image.

I really need help


Schumy
#56809

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Agapi G. replied the topic: Cant nearly do any changes

Dear Mike,

Thank you for keeping us posted about these problems on Spider Audio Player!

Could we please take a look at them from your website backend? Kindly send an e-mail to [email protected] and give temporary Super User access to your website.

Our development team will take a look at the issue and figure out a solution as soon as possible. Also please include the link to this forum topic in your e-mail.

Thank you in advance!


Kind regards,
Agapi G.
Web-Dorado team
#56873
The following user(s) said Thank You: Mike Schumacher

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Agapi G. replied the topic: Cant nearly do any changes

Dear Mike,

I am happy to inform you, that the problems on your Spider Audio Player have been figured out! There were several Javacript conflicts resulting errors, which our development team has taken care of.

You can now upload your audio files from the extension, rather than via FTP. Could you please check Spider Audio Player and confirm, that it is now functioning properly?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#57417
The following user(s) said Thank You: Mike Schumacher

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Mike Schumacher replied the topic: Cant nearly do any changes

:cheer:

Hello,

Everything works fine now. Thank you so much and thank you to all who helped to solve the problem. Great Job! Great Team.

Greetings from Luxembourg

Mike


Schumy
#57435

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Agapi G. replied the topic: Cant nearly do any changes

Dear Mike,

Awesome! We are very glad the problem has been resolved on your website. Please don't hesitate to let us know any time you have further support requests.

I will be happy to assist you.
Thank you, have a great weekend!


Kind regards,
Agapi G.
Web-Dorado team
#57467

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Lacoste replied the topic: Cant nearly do any changes

Hello

I have the same problem it's possible to help me ?

Thx you

Jerome

#71422

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Agapi G. replied the topic: Cant nearly do any changes

Hey Jerome! Thanks for letting us know about this!

We will surely help you with this.
Could you please send us temporary administrator login credentials using the contact form on the following page?
goo.gl/j72uyK

Please also include the link to this forum thread in your message. Our development team will take a look and figure out a solution to this issue as soon as possible.

Thanks! Have a great weekend!


Kind regards,
Agapi G.
Web-Dorado team
#71432

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