Mobile Support

Kiki created the topic: Mobile Support

Having some trouble with my video slider on the mobile site. Is it possible to replace with an image for mobile only?

#83705

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Agapi G. replied the topic: Mobile Support

Hello Kiki!

Thank you for letting us know about this problem!

Unfortunately the plugin does not have an option to replace videos with images on mobile. However, could we please take a look at the problem with videos on mobile? We'll provide a solution to the problem as soon as possible.

Please give us temporary WordPress administrator access, you can send the information to us through this form . Also make sure to mention the link to this forum thread in your message.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#83759

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Agapi G. replied the topic: Mobile Support

Hi Kiki!

Our development team has checked the problem on your website. Turns out, that <video> tag does not function properly on iOS devices, and some Androids as well, if it is autoplayed. You can find out more about this within the following links:

developers.google.com/web/updates/2016/07/autoplay
webkit.org/blog/6784/new-video-policies-for-ios/

They have applied a workaround for Androids; videos play properly, if muted, so they muted them. But this doesn't work for iOS 9, so they added a poster, which will appear as image on iOS 9. The only problem is that the play button appears in any case.

The poster was added by clicking Edit Thumbnail button. Please try this in case you add another video slide.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#84093

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