Image/Slider Size: Filmstrip

Kristen created the topic: Image/Slider Size: Filmstrip

I have a problem with the slide/slider size using the filmstrip option.

In the Global/Dimensions option, the max. size of the slider is set to 800 x 600px. All images uploaded are that same size. Option Full Width is set to No (Ratio 1.33), option Background Fit is set to Contain. The slider works just fine on all devices tested, as long as filmstrip is not enabled.

Once I enable filmstrip, the images are being cropped at the bottom -- even if I adjust the height of the slider in Global Options and increase it by the height I set for the filmstrip. Am I missing something?

Help appreciated! Thanks in advance.

#83323

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Agapi G. replied the topic: Image/Slider Size: Filmstrip

Hello Kristen!

Thank you for letting us know about this!

Could you please give us the link to the page, where you have placed your slider? Our developers and I will have a look and get a better understanding of the issue. There might also be a CSS code, that could fix this.

Thanks! Have a good day!


Kind regards,
Agapi G.
Web-Dorado team
#83411

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Kristen replied the topic: Image/Slider Size: Filmstrip

Thanks for the reply. The page is

finesewing.design/portfolio

Filmstrip is enabled, some of the images are cut off at the bottom. Please let me know if you need more details.

#83447

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Agapi G. replied the topic: Image/Slider Size: Filmstrip

Hello Kristen!

Thank you for the link! We checked the slider, looks like the images with large height are being cropped. Could you please give us temporary WordPress admin access to your website? Our developers will check the issue and provide a solution as soon as possible.

Please send the login details through this contact form . Also make sure to mention the link to this forum thread in your message.

Thanks! Have a good day!


Kind regards,
Agapi G.
Web-Dorado team
#83515

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Kristen replied the topic: Image/Slider Size: Filmstrip

Login details and thread link sent. Thanks!

#83553

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Agapi G. replied the topic: Image/Slider Size: Filmstrip

Hello Kristen!

Thanks a lot, we received your support ticket. I will review it soon and assign to our development team.
The problem will be fixed soon.

Cheers!


Kind regards,
Agapi G.
Web-Dorado team
#83593

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Agapi G. replied the topic: Image/Slider Size: Filmstrip

Hi Kristen!

I am happy to inform you, that our development team has fixed the problem on your Slider WD. It was a bug in the plugin, so the solution will be included also in the next release of Slider WD.

Could you please take a look? Let me know in case there's something else we can assist you with.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#83633

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