Slider is not loading.....

Simon created the topic: Slider is not loading.....

Hi there,

I just checked my site's homepage and found that the slider is stuck in loading..... official site, embarrassing... kogcc.us

Please help me figure out the reason....

#82989

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Simon replied the topic: Slider is not loading.....

The slider is loading fine in the backend, and was loading fine in the beginning, but not working anymore...

#83003

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Agapi G. replied the topic: Slider is not loading.....

Hello Simon!

We are terribly sorry for the inconvenience!

Could you please give us temporary WordPress administrator access to your website, so we can take a look? You can send the login information using the contact form on this page .

Also make sure to indicate the link to this forum thread in your message. Our development team will check the issue as soon as possible and figure out a solution.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#83099

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Simon replied the topic: Slider is not loading.....

Just sent you the link and login info. Hope it'll be resolved as soon as possible. Thanks!

#83163

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Agapi G. replied the topic: Slider is not loading.....

Thank you, Simon!

I have responded to your message. Looks like the password you have send us is incorrect. Could you please check your inbox? We are looking forward to receiving your response with the correct password.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#83237

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Simon replied the topic: Slider is not loading.....

Didn't see your message, don't know how to check my inbox. But just reset the password and sent you by contact form.

Please check it out.

#83249

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Agapi G. replied the topic: Slider is not loading.....

Hi Simon!

Thank you very much! We received the correct password. Our developers are checking the problem. They will fix it soon and I will keep you posted with the progress.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#83297

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Agapi G. replied the topic: Slider is not loading.....

Hey Simon!

I am happy to inform you, that our development team has checked the issues on your website. The shortcodes where showing up instead of the slider and form, because both Slider WD and Form Maker were deactivated.

Our developers have activated both plugins and they are appearing properly now. However, please note, that there are a few errors on the page that your website theme throws. The team recommends you to take care of them, since they might cause problems in the future.

Thank you! Have a good start of the week!


Kind regards,
Agapi G.
Web-Dorado team
#83357

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