One Slider does not work properly

Carlos created the topic: One Slider does not work properly

I have two sliders. One on top of the another. Even though configuration is the same, one does not show the Options for the Various pictures (see top), while the other one does (small white squares). Also, I do not see how to upgrade to the Newer version. Thank you

[email protected]

#73028
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Agapi G. replied the topic: One Slider does not work properly

Hello Carlos! Thank you for letting us know about about this issue!

Could we please take a look at this as an administrator of your website? Please sent temporary username and password using the contact form on this page: goo.gl/7SbEU1

Also make sure to mention the link to this forum thread in your message. Our developers will take a look at the problem ASAP and figure out a solution.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#73196

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Agapi G. replied the topic: One Slider does not work properly

Hi Carlos!

We received your follow-up email. I have responded to you on Friday, 21 Oct 2016 17:09, but looks like you didn't receive the reply. So I am sending the contend of my message quoted below:

Dear Carlos,

Please be informed, that our development team is taking a look at the problem you are facing with Slider WD. They are kindly asking you to give us temporary PHPMyAdmin access to your website database.

Could you please send these credentials?
Thank you! Have a great weekend!


We will be waiting for your response.
Thanks! Have a nice start of the week!


Kind regards,
Agapi G.
Web-Dorado team
#73509

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Agapi G. replied the topic: One Slider does not work properly

Hello Carlos!

We received your email, but I am posting my reply here as well, just in case.

Please note, that you have sent WordPress admin access credentials, but our developers are requesting for PHPMyAdmin. This is the interface of MySQL database of your website.

If you are not sure how to provide access to your website database, please give us temporary access to your hosting account (cPanel) and we will resolve the issue from there.

Please be informed, that any sensitive information you provide is secured by our strong Privacy Statement. Feel free to look at it, if you'd like: goo.gl/6QtQhh

Thank you! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#73645

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Carlos replied the topic: One Slider does not work properly

Please tell me where to send the credentials to. I find navigating this site a bit challenging.

#73875

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Agapi G. replied the topic: One Slider does not work properly

Hey Carlos!

Please use the same contact form as before to send the credentials. Here's where the form is:
web-dorado.com/support/contact-us.html

Make sure to mention the link to this forum thread in your message.
Thank you! Have a fun Friday!


Kind regards,
Agapi G.
Web-Dorado team
#73969

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Agapi G. replied the topic: One Slider does not work properly

Hey Carlos!

We received your email with cPanel information, but looks like the username is incorrect. We are getting the following error upon trying to login:

The submitted username is invalid.


Could you please check the credentials you have sent us?
Thank you! Happy Halloween!


Kind regards,
Agapi G.
Web-Dorado team
#74139

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Agapi G. replied the topic: One Slider does not work properly

Hi Carlos!

Please be informed, that there was an issue with database saving. Our developers have fixed it and set the following options in settings of your second slider:

Show bullets: Always
Bullets type: Styled
Bullet style: Square O


Could you please check the sliders and confirm, that they are identical now?
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#74231

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