Slider Images Disappearing

Brett D created the topic: Slider Images Disappearing

I have a slider which is holding approximately 60 images. When I went to add a text layer as a caption to each slide, slide images began disappearing.

I emailed support about the issue, and then rebuilt the slider.

As I neared 50+ slides with images and text layer captions, I clicked 'Save' and after it saved, the majority of my images disappeared.

Why is this happening? How can it be fixed?

#58519

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Agapi G. replied the topic: Slider Images Disappearing

Hello Brett! Thank you for posting about this problem!

Looks like either our e-mails are being sent to Spam folder of your inbox, or you are not receiving them. In any case, we would love to help you out with this issue.

Could you please send an e-mail to [email protected] and forward temporary WordPress admin access information? Our development team will check the problem and figure out a solution as soon as possible.

Also please make sure to include the link to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#58585

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Brett D replied the topic: Slider Images Disappearing

I have responded through email.

I am using the most current version of your Pro plugin, and the issue persists.

Issues begin to arise once the slide count reaches 55—new slides after this, disappear and all of the slides with text layers, no longer display the text layer options.

#58593

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Agapi G. replied the topic: Slider Images Disappearing

Thanks a lot Brett!

I have checked our ticketing system and looks like our development team is already working on the issue. They will fix the issue soon and we will keep you posted about the results.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#58617

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Brett D replied the topic: Slider Images Disappearing

Any update here?

#58715

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Agapi G. replied the topic: Slider Images Disappearing

Hi Brett!

I have checked your ticket and my colleague has responded to you, that the issue you have been facing is now resolved.

Could you please check your sliders and confirm this?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#58765

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Brett D replied the topic: Slider Images Disappearing

Ok, I have confirmed that it is now working.

Thank you!

#58857

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Agapi G. replied the topic: Slider Images Disappearing

That's great, Brett!

Please don't hesitate to let our team know any time you need assistance with Slider WD.
We will be happy to help you out with any questions or requests.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#58861

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