Filmstrip Resolution Problem

Keith Vellequette created the topic: Filmstrip Resolution Problem

Hello,

We're applying a Photo Gallery to our website kbfdesigngallery.com (we haven't made the page live yet), and noticed that when we make any Shortcode Option changes, there appears to be a resolution issue with the Filmstrips in the Lightboxes.

We haven't changed any settings in the Filmstrips or Lightboxes area, yet after altering thumbnail and Masonry settings, when we open the lightbox slideshow, the filmstrips are thin and tall. They aren't the standard wider image that appears on the Demo. Also, the base of the lightbox has the social sharing and gallery controls, but they don't appear directly in the center as they do on the Demo, they appear on the left side of the screen. This is again, not a setting we've altered.

Can you please help?

#84365

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Filmstrip Resolution Problem

Hello Keith!

Thank you for letting us know about this problem!
Could you please check the value of Filmstrip size option from Shortcode Toolbox? If it is too small, you can set it to a larger value, e.g. 50 pixels.

If this doesn't help, please give us temporary WordPress administrator access to your website. You can send the login information using this contact form . Also make sure to mention the link to this forum thread in your message.

Our development team will take a look at the issue as soon as possible and provide a solution.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#84391

Please Log in or Create an account to join the conversation.


Keith Vellequette replied the topic: Filmstrip Resolution Problem

We didn't alter any of the Filmstrip settings from the default 70px. When we increase that, the only change in the filmstrip is that it becomes taller, it doesn't alter the width at all. Again, we changed other factors such as base thumbnail dimension, but never altered filmstrip.

#84423

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Filmstrip Resolution Problem

Hi Keith!

In that case please open a support ticket by submitting the form, as I mentioned in my previous post, and send us temporary WordPress admin access. We will take a look at the problem as soon as possible and solve it for you.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#84509

Please Log in or Create an account to join the conversation.


Time to create page: 0.185 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us