after clicking on the picture
image opens individual image justynakaczkowska.pl/aaa/
It does not open lightbox

Hello Justyna! Thank you for letting us know about this issue!

Most probably there is a conflict with another plugin (or theme option) of your website. Could you please give us temporary WordPress admin access, so we can take a look?

Please forward the login information to [email protected], indicating the link to this forum thread in your email.

Our developers will provide a solution to this problem as soon as possible.
Thanks! Have a great day!

ok i sent email now

Thanks a lot, Justyna!

I have reviewed your support ticket and forwarded to our development team to take a look. I will keep you posted as soon as I hear from them back.

Have a wonderful day!

Hey Justyna!

I am happy to inform you, that the problem on your Photo Gallery has been fixed by our development team!
Your website theme was including an old version of jQuery, so our they have commented the following line out from header.php file of the theme:

<script type="text/javascript" src="<?php //bloginfo('template_directory'); ?>/js/jquery-1.6.1.min.js"></script>

I'm having this same issue at mochamyday.com/mobile-mocha-bar/ . Can I insert the same code into header.php? Thank you.

Greetings! Thanks for letting us know about the issue!

I have checked the jQuery version of your theme, it seems to be 1.11.3, which is a new package. So the problem is different on your site.

Please send an email to [email protected] and give temporary WordPress administrator access to your website. Our development team will take a look and provide a solution to the issue as soon as possible.

Also make sure to mention the link to this forum thread in your email.
Thanks! Have a wonderful day!

Just sent. Thank you.

Hello!

Unfortunately looks like we did not receive your email. Did you get an automatic response from us? If you did not, please resend the access information from a Gmail email address.

But in case you received the automatic reply, please copy the ticket number mentioned in it under this forum thread.

Thank you! Have a great day!

Just sent again from a gmail account.

Thank you!

Looks like my colleague is handling the issue. She will get back to you soon and our developers will fix the problem for you.

Have a good weekend!